Best Western Prime Inn & Suites

The biggest disappointment was being charged $100 for incidentals at check-in for prepaid guests! Never have paid more than $50 for incidentals even at the top tier hotels. She said normally it's a $150 but I didn't look too sketchy... I asked why so much when they don't offer anything on the property that expensive and she said to cover smoking or pets in the room. To me that's absolutely ridiculous and shouldn't have been punished for what someone else has done in the past! Was also disappointed the pool and hot tub weren't available for use yet?

Very friendly staff and very comfortable

No one came to clean our room

The rooms were clean, comfortable, and quiet!

The number one hotel experience in Poteau clearly. The rooms are immaculate and extremely clean as well as the lobby and common areas. The staff are friendly and attentive to your needs. They have a small convenience store worth of snacks and goodies and beverages. My new go to place to stay when I’m not on the mountain.

On the surface it is fairly nice & new. It smelled & looked clean. In our room, the tv was unplugged, so we had to move furniture to get it plugged in. The coffee maker was dirty, so I had to spend 30 minutes cleaning it to heat water for tea. The breakfast had a good selection.

Very comfortable and convenient. Staff was excellent. Bathroom could use some caulking.

The staff at check in was very good. Thank you Rose for your friendly and quick hospitality. Hotel was clean and in a good location. Lots of places to eat within walking distance. Overall experience is always great. We have stayed there several times and will be back. Checkout was also good. Jay made checkout easy and is always helpful and kind. Breakfast is also available between 6am and 9am. We will be back. The property is also handicapped accessible.

very clean. impressed by the cleanliness

Hotel is 2-story with elevator. Room was clean and comfortable, good bed … building remodeled in recent years, is still “a shiny penny”. Good breakfast. Woman at desk when we checked in helped identify restaurants. Would definitely stay there again.