Hilton Garden Inn Anchorage

Faafou customer service was above and beyond coming from a Gold member she’s one of the best encounters!

We had a wonderful last minute stay at the Hilton Garden Inn! My husband and I took a last minute business trip to Anchorage from Fairbanks and stayed there and loved all the accomodations. The rooms were lovely and the TVs were modern and nice. Our first night there, Faafou Tavui did a fabulous job of taking care of a not-so-friendly person in the lobby and went about her job so professionally. She is a wonderful addition to the front desk staff and helped us throughout our short stay. The fresh coffee all day long is a wonderful touch. We would happily stay here again if we had the opportunity to in Anchorage! Thanks again!

Location was convenient Clean rooms

We come into Anchorage frequently for doctors appointments and this is our favorite place to stay in Anchorage. The front office staff was wonderful, accommodating and let us have an early check in. I can't say enough good things about the general manager and the front office staff. Our son has special needs and frequently brings some sort of chaos to travel and the staff is always very kind and supportive. We would recommend this to any family or those traveling on business. The food is also great and rivals any surrounding breakfast spot. Beds are comfortable and no outside road noise makes for good sleeping.

Ubicación y desayuno

No hacen aseo a las habitaciones diario, de manera que tiene uno que limpiar y hacer la cama, al preguntar si me mandaban a hacer el aseo me comentaron que no tenía programado ese dia limpieza lo cual es extraño ya que en todos los hoteles le hacen aseo diario. Tampoco estaban pendientes de surtir la habitacion, de manera que nos quedamos sin shampoo, ni jabón en el baño, hasta que nos encontramos con el supervisor y el nos llevó, café para la maquina, jabón y shampoo. Pero pienso que pueden estar mas pendientes de esos temas

The location, the size

I needed to stay in Alaska a few extra days due to a broken leg, post surgery. I asked staff for help with securing a disabled room and a shower chair which was not available until day 2. Staff in general were not helpful with broken ice machine, take out breakfast etc. the facilities were adequate mainly just unfriendly, unhelpful staff.