The Mansion at Glen Cove

Great venue for a corporate retreat. Food was amazing, and staff really went out of their way to make sure the group was very well taken care of. Recommend this to anyone with an event to host. Felt like we had the mansion to ourselves even though there were other guests outside our party there. The speakeasy pub was a surprisingly large space for evening events. The venue was exactly what we needed. Thanks to Helen and the staff for making our stay amazing!

I was traveling on the Gold Coast exploring Gilded Age Mansions and was delighted to learn the Mansion at Glen Cove, a Gilded Age mansion, was available for lodging, it has been transformed into a hotel/confeernce center. The Mansion itself is lovely; many original details still exist, such as the study, center hall, and various rooms on the first floor. The morning breakfast room is charming. Each morning there is a very nice and quite sufficient breakfast buffet which is appreciated since the Mansion is in a residential area with no immediate access to restaurants or coffee shops. The accommodations were satisfactory, not luxurious, similar to a Holiday Inn. The problem I encountered was that the Mansion is an event venue and a wedding party essentially took over the entire hotel while I was a guest (Sunday-Monday). As a female solo traveler, it was difficult to find parking since there is no preference for guests of the hotel. I had to walk quite a distance in the dark with luggage while valet attended to wedding guests. Additionally, it was impossible to walk around the Mansion in the evening since the wedding guests essentially consumed the entire property. Partying is a given for a wedding, however, much of the partying took place in the middle of the night in the corridor in which I was staying...it was a challenge to sleep with all of the noise.

Our room flooded during the night and the power went out. They did not change our room and promised our room would be fully compensated and only gave us 50% back. They completely took back their word and tried to gaslight me saying they never said they would fully compensate us. The manager (Yenny) proceeded to dodge my call for days and mishandle the situation. The wedding there was lovely and we had a great time but overall the management and staff do not put the guests first. They knew the storm that was coming and had no contingency plan. Other guests rooms flooded and received the same treatment. It was a total safety hazard. They said they had no refund policy or anything because they are a "venue" and not a "hotel" which is there way of saying we will take no ownership of what happens to their guests outside of the "venue" side of their property.

Front desk help when we arrived was very curt and unfriendly. Questions asked to them were burdensome and the staff was clearly annoyed at having to try to accommodate requests for an earlier check-in than 4pm. We were told that we could check-in earlier for a $100 fee. Once we arrived in the room we were given, #100, it was next to the elevator with loud passing traffic and basically underground. View was mostly of dirt and soil.

The room was filthy! The toilet seat had not been cleaned and you can imagine what was left on it. I have never experienced that in any of the hotels I have stayed in across the globe. The rooms were old but not well maintained. Carpets everywhere had food, stains, etc. The incessant noise from the air conditioner was crazy... banging, clicking, draining etc. all night and very loud! It is sad but obvious the owner has given up. This is not the place it once was!

It is such a beautiful property, and the room was deeply cleaned on a daily basis. Super convenient to all locations we needed. Beautiful grounds.

Big party overnight was a bit loud, but glad people were having fun

The natural beauty (i.e. landscaped gardens, etc.) and main house (for events-only) are bucolic and elegantly lovely with historic charm. The prefab flat-roofed structure for all the sleeping rooms is another story: hallway carpets stink of mildew; sleeping rooms have dilapitated & dusty/dirty furniture; windows & mirrors are filthy; curtains are filthy. Showers are great w/ excellent water pressure and hot water. Morning "breakfast buffets" are terrible: no sausage, no scrambled or fresh-cooked eggs, no cheese, no meats or other protein but the gross little pre-cooked eggs that look & taste like they were baked in a small cupcake tray; inexplicable HARD-BOILED EGGS sitting there that no one age (why even have this???); no whole-grain bread/toast, only white-bread (how unhealthy); weak/poor coffee that tastes worse than Starbuck's or Dunkin' Donuts coffee.

The Mansion is a unique property of many contradictions. Magnificent building and historic rooms at front leading to a maze of dingy corridors and bland rooms. Wonderful well kept grounds but viewed through dirty windows and blown glazing. Large parking lot but scattered with abandoned derelict vehicles. The hotel caters for large conferences and fancy weddings but there is no dining or bar for residents. The nearest restaurant or cafe is 10 mins drive. Beautiful outdoor pool but was closed for maintenance 3 of the 4 days we were there. The spa and indoor pool has been closed some time for refurbishment, but no work going on. Potential to be a great hotel, but not yet.

Biggest issue are the showers. The doors are installed backwards so the shower blows water all over the floor. When I brought it up to the desk attendant at checkout, she said they already knew about it. She was dismissive and flipant and frankly didn't care. Not the type of personality for customer service. I mentioned I almost fell twice, and how dangerous that is, she merely smiled and shrugged her shoulders. There was 1/4" of standing water covering the entire bathroom floor, ran into hallway and covered the closet door. I paid to be a guest here. I DIDN'T pay to be their janitor. Terrible conditions, unhelpful and rude staff. Stay elsewhere.