Country Inn & Suites by Radisson, Eagan, MN

Breakfast was good, needed to ask for items to be refilled. Staff was very friendly and willing to help when needed.

Bed was not very comfy - too hard

Needs to be remodel looks old

⭐☆☆☆☆ I stayed here for a staycation for my birthday, and unfortunately, it was one of the worst hotel experiences I’ve had. First, when I arrived, the staff was on a long smoke break and came back reeking of smoke—not the most welcoming start. I usually love Country Inns (I often stay at the Woodbury location and always have a great experience), but this location fell far below expectations. The cleanliness was unacceptable. The room had spiders and bugs by the window and in the corners. I requested room service before leaving for my birthday activities, but when I returned, the room had not been cleaned at all. My boyfriend and I had to spend another night in a dirty room. When I reported this to the evening front desk staff, he brushed it off with, “Oh, they didn’t come clean?”—and did nothing to resolve the issue. On checkout day, I spoke with the assistant manager (I believe her name was Ashley), and it was clear she didn’t know how to handle complaints. She had to ask other staff what to do, which is very unprofessional for someone in a management role. I was told I would receive Choice Points within a day, but I still haven’t received anything. Overall, the customer service was horrible, the cleanliness was poor, and management was completely unhelpful. I will not be returning to this location.

Great location and friendly staff

Our room was right across from the ice machine which was very noisy. The breakfast area is very small and doesn’t have enough seating. The room smelled bad

The window in our room leaked. A towel was soaked by morning. They did move us to a new room. I found the hallway carpet rather dirty. Staff was attentive but the check in clerk is the same person who drives the shuttle to the airport. Therefore we would have to wait for their return to address our needs. Also, the one hot tub was empty and the other one did not have much pressure in the jet spray.

Great stay

The bathtub needs to be replaced!

Nice staff, seems okay in lobby. Room cleanliness was not great, also in need of repairs and or touch ups. Could tell it was worn and older. No body wash and only one bar of hand soap for the room was not ideal. Simple things like vacuuming the hallway floors and stairwells would be appreciated. Pool was good, one hot tub was out of order and pool area was definitely worn

Good stay