Staybridge Suites South Springfield by IHG

The staff were pleasant and helped when asked. However, the hotel was a mess, we found multiple dead bugs on the carpet of the room. The metal part of the elevator had not been cleaned in a while. All of the common areas were dirty. The exception is the breakfast area which was quite clean. The food variety was quite good. I would have liked to see more whole food options. Over all it was a good stay.

I did not receive a receipt when I checked out - I was told one would be emailed to me which was not received. Why?

We requested a transfer to a different room because the first one smelled like mildew. Second Room had a leak in the ceiling that dripped onto the bed and neither room was equipped with bedding for pullout couch. The door to the bathroom in the second room wouldn’t shut all the way bec it was cut incorrectly or something. And the door to the one bedroom made a loud noise when opened or closed bec it did not fit correctly into the doorway. The breakfast buffet has several fruit flies everywhere.

Clean room, Air conditioning, had separate bedroom with 2 queen beds, living area, and kitchen facilities refrigerator, microwave, stove top, dishwasher, dishes & utensils the comfort of home. Great breakfast of variety items. On our last morning at 8:30am while we were still in bed someone tried to get in our room, they knocked used a key, but we had top latch hooked & by the time I got up they were gone. Not sure about who it was that early before our checkout.

I cant even sleep there i have to stay at other hotel

Very nice hotel to stay at while spending a week with the whole family. Love the double room suites and kitchen area. Very nice to stay!

Room had a soiled sheet on pull out Sofa. Toliet slow to flush. Changed me to a new room still not clean. The Refrigerator was not clean.

It was perfect and would stay there again.

There was food in the fridge. The fridge was very dirty. The beds were uncomfortable. Our curtains were unable to close completely so the family on the basketball court could see right into the bedroom. Carpets had large stains, multiple.

The air conditioner was leaking and the carpet was wet. The room felt damp our whole stay. The carpet between the living room and one bedroom had a gap. Food and coffee ran out during breakfast. In all fairness, we did not say anything about the moisture in the room, thinking it was because of the high humidity. It wasn’t until the last day did my husband walk through the very wet carpet. We were given a 6% refund.