InTown Suites Extended Stay Select Atlanta GA -Smyrna

Roaches, broken amenities, absolutely no service, smoking allowed even though no smoking, and, worst of all, cancellation policy posted in Expedia were not honored when we saw what we were to stay in. It’s a halfway type house in unclean, unsafe condition.

Terrible experience. Room was bug-infested. Mattress was collapsed. Someone tried to kick open the door, bending the bottom of it into the room. No water on Saturday afternoon, no one came around to notify me and no one was in the office to help. Dumpster emptied at 4 o'clock in the morning with no small amount of noise. Office not open on Sunday for check-out, so I just left my key stuck in the door. Place looks nice from the street but is a house of horrors within. Don't let the good rates fool you; at $20 a night this place would be overpriced.

I must say I'm pretty disappointed at this hotel. The pictures online looked nothing like the real place. First of all our room was very dirty. When we approached the office, they simply brought us a broom and mop to clean ourselves. The room stunk of cigarette smoke (although we were in a non-smoking room). We checked out a day early because of the condition, but I guess you get what you pay for. I could go on, but I won't be staying here again.

The bed wasn’t a standard queen mattress, looked more like a full size bed. There was a hole in the bed spread. The bathroom wasn’t cleaned at all. It has someone’s hair left in the tub and sink areas.

Was only there one night and we got in late. Experience was good and staff friendly and helpful

To start, when I got to my room, the beds didn't have any pillows or blankets, the bathroom didn't have any toilet paper or a place to put the toilet paper. The kitchen area looked like a wrecking crew had been there, the handle for the microwave had been broken off, some of the cabinet drawers were missing and the others were broken. So once seeing this, I asked them to move me to a different room, and they did do that, it was in better shape than the previous room, but still not very clean looking. While they were moving me to a new room, the night manager had his manager on the phone and she wanted to talk to me, she apologized and said she would make sure to take care of me in the morning, well I meet with her and she didn't offer me anything or try to discount the room, so hence the bad review and I definitely will not stay with them again.

They had more than one couple fighting in the middle of the night keeping everyone up and they did not remove them from the property

This is a place to stay when the bare necessities are all you need. And honestly, it is priced accordingly. That is why I chose to stay here. Staff was very courteous but they don't have much to work with.

It was very clean. The furnishings were meager. Close to the highway; close to eateries.

You get what you pay for.