Sandcastles by the Beach

I like Sandcastle front desk staff were very trying to get this resolved

I paid almost 2000 dollars for a complete dump. The description and pictures was nothing what was advertised. E-1 states ocean view more like parking lot view bathroom was very small. So contacted Booking.com did absolutely nothing but apologized and contact front which did nothing I requested a refund for the 2 nights and received nothing. The next move to E- 14 was somewhat better no hot water requested maintenance and clean towels almost every day. Hot water was fixed one day and cold water for 10 days and finally received clean towels on the 1/2/26. I have stayed at Sandcastle several times however this was the worst ever. These are photos of the first room

The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.

The area is nice and the bed is comfortable

The shower curtains was dirty, tv and WiFi doesn’t work. There was very little much customer service and for the price there should at least be drinking water in the fridge.

Everything at Sandcastles was good Expedia make the check in experience terrible but that is not on the resort.

It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back. There was a leak from under the wall to the next unit. The balcony was rusty and the doors were very worn and hard to close. Front desk service needs work, training or a means of ingo that connects with the online reservation portal. Expedia did not give me the owners name or apartment number when I booked. The property had to research an available unit for me. The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.

This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by Expedia prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An Expedia representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.

The view of the sea and beach,location to centre good.

Not secured any one can walk in on the premises. Security joke. Restaurant food good, but no card machine available.

They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone

Optimal location. Very central for basic needs—- eateries and entertainment , supermarket , craft market , and cambio for foreign exchange. Gated Property with access to pool and beach. Room - nothing luxurious but suited basic need of a place to sleep and convenience of fridge and stove. * on-site parking

A situation occurred in which I was scammed. False sense of security/safety…..Failed expectation. Property owner handled situation poorly and unprofessionally and made me liable. Ruined the entire experience!