Empire Hotel

Where to start, was first given a room That was tiny with wires out the wall, asked for another room the lady was kind enough to give another room that was bigger, but it was not clean, hair on the showers, stain on the toilet, and pillows had stains on them, unfortunately looked under the bed and full of litter, middle of the night had another person walk into my room, so they where given a key that obviously opened the same door and the man said we was given this room, thank god I was decent!

Cleanliness

Dirty no facilities

Free parking. Friendly staff. Located near Morningside arena

Bathroom was dirty. Didn’t have a key for my room, had to leave stuff in friends room when leaving as couldn’t lock room. Load of tools in wardrobe of friends room. Draws full of food and rubbish. No towels, soap or toilet roll provided, had to go ask reception. Drug dealing happening in the foyer. Double bed was just two singles beds pushed together, not even attached so moved apart during the night. No bathmats for when stepping out the shower, could easily slip over.

The price for my room was very low. In fact, apart from previously staying at a hostel years ago, it's the cheapest room I have ever stayed in. I had a secure room with a key, en suite toilet with a shower. The parking at the hotel was free and the hotel was only a 30 minutes walk to the city centre of Leicester, requiring a walk down a busy artery of the city with lots of shops - not through a dangerous neighbourhood for example.

My biggest dislike was that, although there was a TV, it didn't seem to work. It was almost like one of the other guests had a replica remote control and kept randomly changing the channels and volume as a joke - I believe this wasn't the case but the TV simply didn't work. I ended up tolerating it for several hours by just changing it back every time until it got late, around 11, and suddenly the volume went right up. It became very loud and I couldn't turn it down so I just switched it off. Also, I was looking forward to the free WIFI. I asked for the password at the desk. I attempted to connect three times and it wouldn't work so I just gave up and stuck with the crazy television. There was free tea and coffee but there was no kettle. I could have gone back down to the reception and asked but after the WIFI not working, and upon inspection of the cleanliness of the tea spoon and one of the cups, I decided not to bother. I didn't read any of the reviews of the hotel prior to staying and with the TV and WIFI not working, decided to go through them. I can understand why people would walk straight out of the hotel and the worst of the reviews from people who have actually stayed certainly would be similar to my experience. My issue is that; for the money that I paid; what should my expectations be? Due to the tired appearance of the room and the stained walls and floor, the grubby toilet and shower and things not working properly, I didn't even want to pull my sheets back in the bed. This was obviously my choice, but I decided to sleep on top of the bed with my coat on. It was cold and the radiator in the room did not come on all night. In the morning I decided to leave without a shower. Was my experience worth what I paid? I really don't know. I have never stayed in a hotel that was cheaper and better. I am due to return to Leicester in the next few months and have to stay for a week next time.

NOTHING - THE GUEST LEFT WITHOUT STAYING

THE ROOM, BED LINEN, BATHROOM WAS EXTREMELY UNCLEAN, SERVICE THROUGH BOOKING.COM AND THE HOTEL DIRECT AWFUL - REFUND BEING PROCESSED

It was very mucky look like it had been cleaned In weeks

Prabha haran did not stay

We are expecting a refund i called several times