Heritage House Resort & Spa

The location is amazing. Beautiful views and the facility was well maintained and clean. Breakfast is the morning was good.

The person that checked us in was not friendly at all, rude and when called the front desk to ask about AC, in which they do not have. Got hung up on when asking about. Got to the place 1 hour early to see if we could check in and was told no our room was not ready without her checking or calling. We later walked up for dinner to run into the same lady sitting outside on her phone and was just ignored.

This hotel double-charged me for the RESORT FEES. I booked the hotel through booking.com, THAT ALREADY INCLUDED THE RESORT FEE. When I checked in, the guy there also confirmed that everything was paid for. However, a day later, when I checked out, I saw a bogus charge of 70$ on my bank card. No matter how much I talked to the front desk, the lady was very rude and REFUSED to provide me a detail bill for the stay. I'm gonna fight for that because it's not right, especially for the hotel that frankly already OVERCHARGED their customers for a basic room.

I have never written or posted a review online before ever in my life but felt I had to about this place. Stayed in 2 bed suite for 2 nights. The room and view were amazing. Everything else not so good. Room wasn’t ready for check in at 4. Not ready until 4.40. Interesting their website states charges apply of $100 ph for late checkout. Would be good if they applied that to late check in. Food was soooo disappointing. No cooked breakfast. Only sub par buffet both mornings with same special. I have had better food at motel breakfasts. Dinner first night only ok again. Passable at best. Then the morning we are checking out had a shower and put on robe, sitting in bed notice ants ALL OVER sleeve of robe. Called front desk. Then on check out mentioned again. No apology and it don’t seem like they were suprised. Guy on front desk not friendly at all and had his head stuck in his phone them when we were walking out. For the price of the room it’s not worth it. Ancillary service and and food just not up to scratch. Our family has been to Mendocino many times over the years and would never stay there again.

Beautiful location , so peaceful and relaxing

This place is magical. We were on a week long trip up the coast and Heritage House was by far our favorite lodging. The views were breathtaking, rooms were spacious, beautiful and comfortable, breakfast was delicious. The walk down to the beach was so peaceful. I would love to return as we were only there for one night.

Our short stay!

Excellent breakfast. Beautiful location. Nice room. Thankful for the EV charging!

The toilet handle would sometimes get stuck when flushing.

Great view of the Pacific, nice onsite trails. Grounds were very well kept up.