WoodSpring Suites Naples West

The smell of cigarettes and marijuana on the third floor asked for a non smoking room which it was but the smell in the hallways lingers on to the room.

Nothing.

The check in and check out were both horrible; we waited at least 10 minutes for someone to come to the front desk. at the check in, the lady was in the back forever and never came up front. finally, a lady that was sitting in the lobby yelled, Crystal and about 3 more minutes later, she appeared. The hallway had roaches crawling up the walls and our room had roaches also. the chair in the room was torn/raggedy. There was hair in the tub and on shower walls. At check out, it was 10:15AM and we were trying to leave early to attend a funeral service; there was no clerk at the front desk. I waited for 10 minutes, I called the front desk three times and the phone just rung (even that did not alert the staff to come to the desk. Eventually, an individual that stated he has lived there for a year; told me that they're always away from the front desk and I could just leave. I did not feel comfortable leaving without officially checking out with staff. The same guy, recognized the clerk outside talking to someone in a car that had seemingly brought the desk clerk food. The guy went outside to let the guy know that a customer was waiting, the desk clerk looked inside at me and continued talking with his friends. Once he came inside, I explained that I was in a hurry and had somewhere to be at 11AM; he did not apologize at all...just dismissed me as though I wasn't a guest; stating "you can leave, you didn't have to wait". I was absolutely very upset that I had ever spent any money with Woodspring Suites! NEVER AGAIN!!

Mucho olor a cigarrillo y marihuana en la entrada

La habitación tenía olor a humedad, el sink del baño sucio

Tranquilidad

Los fumadores

Nothing

There is a kitchenette however there is nothing in the kitchen, no pots, dishes, etc. There wasn’t even a hanger to hang clothes. The room is very sparse. The bed is more like a cot. Refrigerator was working when we arrived, very noisy, however when we returned later in the evening it wasn’t working, Staff is ok, but always apologizing for the new management. Most of the clientele are construction workers, transients and people without homes.

Habitación muy limpia

El ascensor no funcionaba a la media noche

I loved how clean this hotel was. I have supervised two hotels in different locations and I gotta say this was the cleanest hotel I ever seen. The housekeepers deserve a raise!!