Garner Hotel Liberty Lake by IHG

I like everything i just can’t wait for finish construction

Quite disappointed in this stay. Renovation going on which isn’t a big deal, we have stayed in places before with renovations but this crew was not even trying to keep it cleaned up. The work crew was disrespectful as they were also staying at the hotel and were very loud outside partying well into the morning hours when people are trying to sleep. When reserving it did disclose that renovations were going on and only during business hours (no problem) and it noted the only areas affected currently were the lobby and front desk. We always get a hotel with a pool so the kids can swim but when we checked in we found out the pool was not accessible at this time. Not happy with our stay and will not stay at this hotel again. Photo attached that shows what areas affected and that they will Make every effort to minimize noise and disturbance.

It would have been nice if there was info about the construction going on and how inconvenient the convenience hotel became for me and my family looking for a pool on a hot day

The customer service was horrible and so was the accommodations. No stars do not recommend. Hair in the bed upon stepping in room and hair in bathtub . No one cared not even the hotel or booking.com

The staff was nice

Pool was closed and we were never told . Same with the gym. The main reason we booked this hotel was for the pool. The entire place smelled like paint. There were construction workers smoking marijuana by the back exit door didn't feel like our vehicles were safe. Horrible experience. I would warn people not to visit here

We should of been warned they were renovating no hot tub that’s why we stay hot tub I’m done using Expedia this was ridiculous not to have a hot tub should be refunded this place was a mess stayed 3 nights had to go down every day to get new keys kid running check-in was incompetent

Renovation in processs we should of been notified no hot tub

Should of been notified the place was under renovation

Not at all as pictured/advertised. Arrived to find hotel in the midst of a remodel- pulling off all the siding. Jack- hammering out concrete floor in lobby, etc. The advertised pool and hot tub were empty. Wallpaper peeling of walls, filthy carpet in hallways. Air con not working in my room. Worn out sheets that wouldn’t stay in place on the bed. Bugs crawling and some dead in the shower. They said I could cancel for free since the pool couldn’t be used. However it was a huge event weekend (Bloomsday race) in Spokane with most hotels all booked and doubled prices (250-350+ $$). The pictures on the internet looked ok and I didn’t need a super fancy room, but this felt like false advertising- total fraud!

The pool was nice.

We booked a double queen and 2 months in advance. We arrived to a queen with a couch pull out. Our room was dirty upon arrival with sticky floors, crumbs/glass shards on surfaces, gross stuff in the bathroom, and no linens for the pull out bed. We had requested the correct room but told they were “sold out” so they wouldn’t change are our room. We had to have them reclean the room. Construction was everywhere and there was a scent in the hotel that was awful. Onsite management was no help and unapologetic. A sensory nightmare for those with children needing extra support.

Once they have renovations done itll be a great centralized hotel with two breweries and a spokane style shopping center within mins drive