Garner Hotel Liberty Lake by IHG

PSA: I had 22 people in town last weekend for a family reunion. One of them booked at Quality Inn Liberty Lake and found blood stained sheets and mouse poop in the room. When they complained they were told they could get them new sheets but they would need to change the sheets themselves. Obviously they decided to get a different hotel with a clean room - but Quality Inn will not refund her money. The manager was smug, superior, and arrogantant and made no attempt to right the situation in good faith. We gave them every opportunity to right the situation before posting this. So if you have family coming to town in need of a local hotel, I would strongly suggest you tell them to avoid Quality Inn. I’m mortified my family member had to go through that.

it was very pleasant, we always have our dog with us, she does very well in motels she is a large dog. but very well behaved and all the staff was very nice, helpful and always had a smile. the breakfast was awesome.

WE stayed there primarily because we had a class nearby the hotel. The price was the best in the area.

Dog hair all over room, lights didn’t work, comforter was stained. Manager had terrible customer service, she kept repeating herself instead of listening to customers. Housekeeping manager stated they did a walkthrough of room after cleaning, if that’s her opinion of clean- I will never return.

The pool was so cold i was a little disappointed in that we had to stay in the hot tub with the kids which was only luke warm. I also found dog food on my floor in my room and a huge sticky puddle. Makes me wonder if my ro ok m even got cleaned. Breakfast and staff were absolutely amazing

Rating: ★★☆☆☆ (2/5) Title: Not Worth It Unless You Desperately Need the Location We stayed here Saturday night and honestly, this place was rough. The whole hotel felt dirty and neglected. The bathroom walls were peeling and looked like they had moisture damage. especially above the shower where it seemed like mold might be forming. The room doors didn’t even line up properly, like they’d been damaged or warped and never fixed. Thankfully, the rooms had hard flooring, because if it had been carpet like the rest of the hotel, I probably would've walked out. The hallway carpets and stairwells were disgusting. Stained, dusty, and clearly not cleaned in forever. There was a tiny sign at the front desk saying “please excuse the dust, we’re renovating,” but trust me—it was way more than just dust. It looked like this place hasn’t had a deep clean in years. Parking sucked too. I like to be able to see my car from my window. They only had very minimal front of the building parking. We only stayed because it was super close to the gym where our basketball games were. Otherwise, I wouldn’t recommend it. The one decent part was the breakfast it wasn’t anything amazing, but it got the job done.

It was very dirty

Room 302 took 15 minutes for shower to get warm, the temperature never got hot. The hot tub also was just warm. Ice machine was only working on first floor. The property was being remodeled hopefully they will address these issues.

Construction going on so it was loud upon arrival, terrible smell in the elevator, mattresses were not clean, mattress covers were old and torn up, shower went from extremely hot to not randomly several times within a short shower. I would not return and in fact left to another hotel.

This hotel was horrible. We checked in around 7pm to find our hotel room wasn’t cleaned from previous guests. We asked the only gentleman working to please clean our room. He took the trash out, and made the bed with the old bedding. Pillow cases were dirty, and long strands of hair were all in the bedding. We told him that we were going to get dinner and to please have the room straightened up for us before we return. When we returned, he did have new sheets and pillowcases on the bed, fresh towels etc. When we arrived back into the room, my wife went to use the toilet and after she flushed, the nastiest substance came up from the bottom of the toilet and stunk up our entire hotel room. We had to tough it out and sleep with the window open, and use the restroom by the lobby downstairs whenever we had to use the restroom. We left completely unsatisfied and were offered $25 back for compensation. This is completely unacceptable. There were two other families in the lobby complaining about the same issues with their rooms being messy upon check-in. We will not be back.