Garner Hotel Liberty Lake by IHG

Room was downgraded without notice. I got there, paid for the room, and when we walked in, there was no jet tub like I paid for, room was dirty, no towels, coffee maker didn't work, window didn't have a screen on it, AC would only function on very low and the room was so hot, couldn't order a fan on Doordash because it was too late. Hot tub was only warm, and teens came in and turned off the jets passed the time they were allowed in the pool area (10pm for under 18, 24 hours for adults), and were annoying to where we just left. Very disappointed with the amount that I paid vs what really happened, feel scammed and the front desk couldn't make it right for us for any of it. Housekeepers were talking in Spanish about how much they hated their jobs

Would stay here again.

I like that the pool is open 24 hours a day for adults. Bed was comfortable

My room wasn't what I paid for. There wasn't a jet tub in it as I booked. The staff up front said my room must have been substituted, I wasn't notified of this prior and he had no idea why it happened, and I was charged full price anyway. Room wasn't cleaned, he said that had happened to a lot of other rooms that day. Housekeepers were talking in Spanish about how they hate their jobs. Coffee maker in room didn't work at all. Room AC did not go above very low, even when I put it on high. No screen on room window. Remote was taped up. We went to the hot tub, it was barely warm, and teens came in after 10p and turned the jets off while we were in the tub and we ended up leaving. We were frustrated with our stay, and haven't gotten out on a break from the kids in 10 years. There were no towels in our room, then the front desk gave us folded towels that were dirty. The toilet paper was almost empty in the room and was dirty.

Rooms were dirty- staff was so nice trying to accommodate. They couldnt help much as i booked through expedia and apparently paid over double. (I will NEVER book through expedia again!) Second room they moved us too was a bit cleaner though there was still urine on the toilet and some on the comforter- but we were so tired we just pulled the comforter off and tried to sleep. Kids were running up and down the halls all night though. We did let staff know- but of course because we booked through expedia- they could not do anything. We hit the hot tub in the morning (tried the night before but there was over 20 kids packed into it (the sign said 8 adults maximum) so we couldn't fit. Though in the morning the hot tub was nice and warm- like a hot bath. Continental breakfast was great. Just not a $230 hotel. If it were $70 i would have expected all this, but not for this price!

Hotel is away from pretty much anything. In the middle of industrial area.

Loved my stay, the staff is very friendly and welcoming. Jake was top notch! Definitely will be back!

Quite noisey from the room we were in

check in staff was a really friendly guy.

I showed up late on short notice, and then realized I screwed up and booked my room for the next day. The staff changed my reservation and got everything fixed without making a big deal out of it. Would use this place again

nice stay and nice staff nice pool area