Hotel Nelligan

Very Central with ease of walking access to every where in both the old city and down town

Room was dark with no sunlight,coffee machine was quite temperamental,but staff very attentive to correction.TV chrome cast feature was not operating

Room 306 (two nights) The really good: Checking in was smooth and efficient. Stall were friendly and efficient. Hotel and lobby and lounge area are beautiful. Room particularly the bathroom was wonderful Mama C dinner and breakfast was above average, food and service excellent and noteworthy. Complimentary wine and cheese tray upon arrival was a bonus. The just ok: Twice daily housekeeping service, including evening turndown service with complimentary bottled water (this did not happen on first night). Second day upon return from shopping @ 1430 hrs the room had not been touched. Apparently priority goes to cleaning rooms for new arrivals, so not impressed. Had service throw me some clean towels. This irritates me to no end. This was efficiently corrected later in the evening when the bed linens and room was freshened up, nice recovery. The room was fine, upon the next Reno I would suggest the provision of USB(s) and plug in(s) for computers, me crawling under a desk for a power bar is unsatisfactory. TV was unsatisfactory, as the handout for TV channels did not match what was actually available on the TV. The channel selection was hopeless. These issues could be easily corrected and are a basic requirement of a luxury hotel. The lobby and restaurant areas are beautiful, this does not carry through to the accommodation hallways which are quite dark and dreary. Great stay minus the minor details, but details matter. One other comment not related to the Nelligan was the garbage everywhere in the old quarter, this detracted from the old Montreal experience. Overflowing garbage cans and garbage on the ground was overwhelming, sad really. The noise from all the construction is distracting but again not the hotels issue. The highlight of the stay was Mama C for dinner and breakfast !!!

We absolutely love this hotel. We have stayed there for several years each November during Thanksgiving until the renovations began. Since we have a family of three and the rooms were no longer double queen beds, we began to stay at other nearby hotels, but I would highly recommend this hotel. I don't know if they still have rooms without two beds - you may want to check this since the renovation is complete. The rooms were always very, very clean. In the dining area, the coffee and breakfasts are excellent and we have also had lunch, which was very good. There are Nespresso machines in the hotel rooms and we always appreciated this. In fact, we purchased a machine for our home after trying this amazing coffee. We've eaten a few times at the attached restaurant and it was pretty good, but mostly for the convenience, since there are so many places to eat and drink in Old Montreal.

My husband and I stayed at Hotel Nelligan for our 20th anniversary trip. The hotel itself is beautiful, the location is excellent, and our room was truly lovely — spacious, comfortable, and full of charm. We’ve had a wonderful time in Montréal overall. That said, the service throughout our stay felt inconsistent and at times lacked the warmth and attention to detail we expected at this level of hotel. There were several small issues across different departments which, while not serious individually, created a pattern that didn’t quite match the quality of the property. More than the individual moments, there were times when the tone of certain interactions made us feel less like valued guests and more like we were the issue simply for requesting standard service. We did share our feedback with management, and they were receptive and professional, and I want to specifically thank Gabriel for his kindness, openness, and professionalism during our conversations. This hotel has so much potential, and with more consistent hospitality and attention to detail, it could easily be an outstanding experience. We still enjoyed our stay, but the service culture didn’t fully rise to the level of the beautiful rooms and location.

Excellent service and property was perfectly located. Lovely hotel!!

Le personnel est charmant , à notre écoute. les chambres sont très confortables grande et spacieuse. Très bien situé dans le Vieux Montréal. La bar est très agréable ainsi que le restaurant Mama C.

Rien