Candlewood Suites Houston NE - Stafford by IHG

Worst experience ever

Get there to check in at 10pm and was told that they see my reservation by they do not have any rooms. The response we got was “sorry not our problem”! At the last minute we had to try and find another hotel available that night and at that time in the evening. I’d give a 0 if it was an option

Pillows smelled like vomit, when the air conditioner would kick in, it smelled like urine. It was disgusting. The room had an ironing board and no iron, when i asked for an iron at the front desk, I was told there wasn't any. I asked for extra towels because we were a party of 5 and the room only had 2, I was also told there wasn't any available. This was the worst experience we have ever had at any hotel we've stayed at. I DO NOT RECOMMEND YOU STAY HERE!!!!

It was as clean how it was as before

Perfect

Perfect

Suite I booked was definitely not as pictured. Upon arrival, hotel looks worn down, not in the best part of town. At check in they did not verify my ID nor asked for a card to be put on file (I paid ahead but still thought that was weird). The room itself was missing cabinet doors, had terrible lighting and the TV in the living room did not work. There was a weird smell but I had some febreeze so once I sprayed it, the smell was bearable. Still tried to give it a chance.. got to the separate bedroom and there were hairs between the sheets, stains on the pillow cases and some kind of powder? on the bed (that they couldn’t say what it was) so I called the front desk and asked for new linen. Receptionist said she would just change the room, perfect. Room they put us in was a regular room w a door that had been propped open (was not locked/shut we just opened the door), not the suite I booked so I went back and asked her about it. She said “yeah it’s a suite”, when I told her it was not she went up to verify it herself. She came back and said I couldn’t book a suite (which I did and received the first time) because they were exclusive to members, which I am, and more expensive, I obviously knew that because I booked the room. She said I could check out and she’d let her manager know the next day, she did not. He had no clue what I was talking about when I called the following day. Overall average/below average rooms/building that doesn’t feel the safest but may work for you

Dirty experience no wanted to give me clean towels when needed room wasn’t clean for three days

Great !

They room is so cool