Candlewood Suites Houston NE - Stafford by IHG

Nestled in the heart of hospitality, my extended stay at Candlewood Suites was nothing short of exceptional, thanks in large part to the remarkable service provided by VJ. From the moment I checked in, her warm and welcoming demeanor set the tone for what would be a truly memorable experience.

The front desk lady helped change my room from a king suite with a recliner chair to a full double bed suite with no extra charge which was nice. The overall stay was okay but room service did not come to our room not once to take our trash, give us clean towels or any of the sorts. The breakfast consisted of pastries, oatmeal, coffee, and a waffle maker so nothing fantastic. There was a $50 deposit that I didn’t know about. Maybe it was my fault for not doing my research but I was not aware. I didn’t complain about it since yes you will get that deposit money back to your card eventually but I was taken back on spending more money towards the room. The room was kind of laid out weird the tv was in a hard to see corner of the room, the ac was right next to the bed which did not allow the air to circulate at all. You could only feel it next to my bed which was a little annoying throughout the night I would wake up cloggy. The lighting in the room was also terrible, it was orange dim lighting. The only white lighting was in the bathroom. Overall the stay was okay but little things added up to make it a little annoying.

The rooms are not cleaned or made. You need to ask and when you do they tell you they cannot because they have other rooms. No toiletries

I loved the room, what I needed for the right price, I will definitely return and recommend it

There was no one at the front desk when I went to check in.

Terrible Company Policies. They overbooked and blamed Expedia for the issue. We had booked and paid for 5 double bed rooms. Upon arrival, one was dropped and 2 had been downgraded to single bed. The Staff did what they could but were limited due to the "computer system".

My room smelled the entire time. No phone. No lighting, we had to ask if they could bring us a lamp from a different room. TV was super hard to set up have to go down to the front desk several times because, mind u we didn’t have a phone. We run out of towels at least twice. First time they said 2hr wait, sec time told 30mins wait. I would have booked a different hotel if any Were available unfortunately I could not.

You have bring you're on town downstairs, they change sheets every 3 days, the kitchen was dirty. Had to change rooms, 1st room somebody was in it. Curtains broken couldn't closed all the way..

Loved how quiet and calming it was

Didnt like limited breakfast. Otherwise everything was good. Customer service was great and quick.