Candlewood Suites Houston NE - Stafford by IHG

Everything was nice. Friendly staff and made the guest feel welcome

As far as for comfort and cleanliness it was good, front desk was a little cold and short, it might be due that she was there all day and tired but who knows, then she lets me know that she needed to charge me $50 extra to pt a hold on my card until i checked out the following day, I was really disappointed in the options they gave for breakfast. It was basically oatmeal in a package, dry cereal or banana,orange.

This location is horrible starting with the front Desk staff Reggie is unprofessional, there was NO hot water at all , the rooms were dirty . We had items missing from our room, they refused to show the video or logs showing staff entering the room. It is unsafe, I believe some of the staff live at this hotel and enter the rooms whenever they want. I never saw a shift change same staff day and night. Do Not Book

Good

No hot water and they do not have emergency services to fix it. They were aware at night but did not tell or put notice. Very close to highway, LOUD traffic noise all night long. One towel for a family of 3 and no they do not have extra towels downstairs. gave me small pool towels as backup. Breakfast is first come first served ! Empty at 7:30 and request to refill cereal was non-apolitical response - first come first serve, no refills. Oh and no refunds it seems, no call back from manager even after explicit request at checkout. AVOID at all Costs

Very clean and smells great. Very comfortable beds. Would recommend this place.

Poor location: next to a major highway intersection with 24/7 traffic. Windows do not seal properly—> constant noise. Poor maintenance: dishwasher broken, windows turbid, shower curtain rail falls off wall. Poor housekeeping: 1st room smelled like an ashtray, 2nd room had urine all over toilet at check in. No exchange of towels, etc.

When we got there our chair was broken, we told them immediately but couldn’t be fixed till next day. Overall good experience

The rooms where very clean and updated

Rooms are big and clean and the wifi worked great. The only thing they need is better service in front desk. They don't smile at all and not that very helpful. But everything else was good 👍