Hyatt Regency Jersey City on the Hudson

The reason for my June day was to attend business meetings at my office, which is less than a five minute walk away from the hotel The hotel is also close to many restaurants. In addition to a great location, the view of the NYC skyline from my room and from the bar area was amazing. The front desk staff was courteous and was able to accommodate my early check-in request. They even upgraded my room. The room was also very clean. I will definitely stay here again for my next work trip.

Updated: The property's third-party valet service claims department proactively reached out to me to process the claim, and I received the reimbursement check within 7 business days, as promised. As a result, I am updating my rating from 2 (Poor) to 4 (Good). Original Review: Compared to our last visit two years ago, I could definitely see the improvements after the renovation. The property overall feels refreshed, and most of the front desk staff were helpful during our stay. However, the room with the accessible bathtub that we received still left much to be desired. Since it was only a two-night stay and the hotel appeared to be at or near capacity, I chose not to complain or request a room change. Unfortunately, the biggest issue happened at checkout, when the valet parking service lost or misplaced my car keys. When I reported the situation, I was simply told that the valet company is a third-party vendor and that there was nothing the hotel could do for me. While I understand the valet service may be operated by a third party, the lack of sympathy, urgency, or willingness to assist was extremely disappointing. It felt like the response was essentially, “Sorry, there’s nothing we can do,” and that was the end of it. After I followed up via email and included my Hyatt concierge, one of the assistant managers did add the valet company’s manager to the email chain, but I have not received any further updates since then. I sincerely hope the valet company is able to locate my lost key and mail it back to me as soon as possible. However, if the key cannot be found, I would like to know how the hotel and valet company plan to handle reimbursement for the costs associated with deactivating the current keys and purchasing replacements. At this point, my overall impression of the stay will largely depend on how this situation is handled moving forward. I am willing to update and revise my rating accordingly if the property and valet company resolve the matter professionally and responsibly.

Awesome location. The place is clean. Rooms are big enough for our family. The PATH (Subway system) is literally next to it. The place is quiet compare to being in NYC, yet it’s only a 5-min subway ride. Would definitely stay here again when we visit NYC.

If you’re looking for a room with a priceless view of NY look no further. The room and service was impeccable. Will definitely come back.

Nähe zu Manhattan und trotzdem sehr ruhig. Grosszügige Zimmer mit üblichem Komfort. Tolle Aussicht auf die Skyline. Wir waren mit dem Mietwagen unterwegs und das Hotel bietet (kostenpflichtige) Parkplätze an. Somit mussten wir nicht nach Manhattan reinfahren, dort sind die Parkplätze auch nicht billiger. Gleich neben dem Hotel ist eine U-Bahnstation. In 4min ist man beim World Trade Center. Von dort aus kann man sämtliches Sightseeing zu Fuss und mit U-Bahn erkunden.

—

Nice room perfect location

Avoid rooms on the 8th floor, the noise from the ballroom above was very loud and kept our children from going to sleep. For what we paid I was very disappointed. You are double dipping, booking these weddings (there were 2 that night we stayed) and charging people extravagant rates to stay below a ball room with blasting music. Be honest about the room being loud for a few hours if on a weekend and charge less.... oh wait that would never happen because greed... money etc

Exceptional Staff and relaxing stay ay The Hyatt. Felt like a vacation on a Business Trip! Location is perfect, quiet, convenient and everything was perfect includiung Breakfast that offered many fresh options . If you like fresh Eggs, Omelettes, Fresh Fruits everything was there

The view was outstandingly beautiful!!!

N/A