Winter Park Mountain Lodge

We paid extra to stay in a hotel with a hot tub, but it would have to be called a not-very-hot tub. They said the boiler had been out and they were fixing it, but in two nights stay it was not improved. The bigger issue was that they don’t maintain the outside doors so that they can close. Neither of the front door exit from the stairway or the back door exit from the stairway securely closes. I wasn’t going to write about that until this morning when I was exiting the elevator and the door closed on me. Even with my suitcase blocking the door, it would not stop closing. Had I been a smaller person or a child, I would’ve surely have been smashed. Again, they said they had had maintenance out to fix it. But it’s not repaired. This is inexcusable for a hotel with their price tag. PS also they will not allow cancellations for any amount of refund no matter when you do it, so if you book, buy the extra insurance for illness or other limited reasons. The maid service however, was excellent, although we did have to request both a blanket and a bedspread. The first night at 0° outside, we nearly froze in the bed with only a summer blanket.

Close proximity to skiing but not a poorly run place overall; our sink didn’t work and it took hours for a maintenance person to arrive but still couldn’t fix it; kids game room was a complete wreck and a few unsafe things there for families to be careful about, they charge extra for “Mountain View” rooms but those are on the highway so much noisier, hot tub remained out of service for our entire weekend, no compensation or future discounting offered, which is standard. We’ll never stay there again.

I've stayed here in the past and it's consistently just ok. I come back occasionally because the price is right. I never have high expectations because of the price, but this time the experience was particularly poor. The front desk wasn't very friendly and I felt like I was inconveniencing him. When I checked in I was informed the pool was closed for repairs and the restaurant wasn't open either. I was hoping to get dinner there so this was disappointing.The TV in the room didn't have a remote and they did bring one, but it didn't work. The gentlemen that brought it sayed he'd find another one and be back, but I never saw him again. I half expected him to do this based on his demeanor. I'm not sure I'll be willing to stay here again after this. I don't think it's worth it, even if it was a low price.

No effort into updating the facilities. Staff was fine but my son was hospitalized over night and we didn’t even stay and those was no extra effort from staff. The staff were nice people but I feel like they are instructed by management to not be accommodating in any way.

Tired , furniture ripped, dented and broken. Questioned the cleanliness of the room. Just no effort in any way to make it comfortable to stay.

If you just need a bed this place is fine but it’s not worth much else. Location is convenient to Winter Park and the shuttle is super easy. All in all though it’s not a great hotel.

The reception staff was not available, on multiple occasions, we called and there was no answer. We went to the lobby and no one was tending to the area. The room service would not vacuum the room, nor clean the counters, they also failed to leave tissues. The fireplace didn't work, and after multiple attempts talking to the manager, she stated there was nothing she could do and she would have to obtain higher approval for any adjustments to the bill, and she didn't know how long that would take. She stated the technician stated it was just a pilot and I placed a work order every day because I was given different excuses for the fireplace not working. Overall, the hotel experience was awful. I would not recommend this hotel to anyone.

Location!

The hot tub was not working that day and no one warned us and there was no compensation. We were very upset because we planned to relax in the hot tub after a whole day of skiing and this was the key point why we chose this hotel. So dissapointed.

I wouldn’t stay here again.the place was gross, nothing worked

The property has not been kept up over many years and is not clean. The door to our hotel room didn't lock. The ventilation in the room didn't work. Breakfast opened 10 minutes late. A picture on the wall fell on my child's head during breakfast. When I went to tell the front desk about it they didn't speak English. I would not stay there again.