Hilton Waikoloa Village

The quality does not match the price. Even a bottle of water is not included in the room. Nothing to eat around. The restaurants inside are not good. The cleaning service is per request 24 hours ahead. Really not qualified as 4-5 stars of hotel

Great resort for a family with kids

Great staff, nice room. The property is huge and lovely. Pools were amazing. Food was very expensive.

Great property for families. The Dilphin Experience is phenomenal and worth every penny!

The resort is beautiful and expansive, with enough activities for a week stay. The drive from the airport is through an alien landscape of volcanic rock - a very unique experience. Since there is nothing else around, the dining options are all very expensive and there are fees and charges for almost everything, so a stay can be expensive.

The parking was $50 a day which is really high. The food was really high. The Ham & Cheese Omelet on the breakfast buffet for $55 was the worse one I have eaten in my 69 years. The property was hugh and 1 of the 2 trams was not running for the first 3 or 4 days. So you had to wait for up to 25 minutes instead of the around 10 we were quoted to get on one. There were birds in the atrium of the Palace hotel that chirped loudly around 7:00 PM every night and at around 5:00 AM every morning that was louder than the TV and woke us up most days. The Adult only pool was not marked as such at the pool and I had to ask 2 groups of people with children to leave in one day, one did after giving me a dirty look and the other lady did not until someone else went to the fornt desk and complained. We gave up and just went to the other pools after this before I had a big confrontation with someone. Also the $50 Spaghetti was not good and we tossed most of it. I reported all of this to the mananger but no one offered to give me a discount he just asked what he good to do make my stay better, I didn't know what to say. I guess I should have asked for some finanical compensation or something. The manager did get both trams running after I complained about them. If you are older and want a restful vacation do not go to this property! You need to be able to walk a lot and have plenty of cash!

Upon check in the person who checked us in told us she would give us free self-parking. When we checked out we saw she charges us for parking, it was almost the same price as valet and if we had to pay for parking we would have just would have done valet, We complained upon check out and the person at the front desk said she would speak with her boss and call us back. of course, she never did and they charged us! The walk to the parking was far and if I had known i would have to pay $50 I would have just valet the car since my spouse has ashma !

My wife and I enjoyed it a lot. My wife likes to find varied places to read when at a resort. This was easily done. Dining was tasty...though at resort prices of course. The only real disappointment was they have a canal that can run boats along on a track. So you would have that option to use instead of the tram or walking since it's a large resort. But they were not running and I was told were being discontinued. Which is a shame as reviews of a night ride viewing the stars sounded enchanting. Also it's odd they are discontinuing as some employee mentioned that by running the boats, it kept the canal clear of algae. Which instead we saw two employees dragging a net behind them and scooping up the algae.

This property has tons of stuff going on! Rooms were VERY QUIET. It is an easy drive from the Kona airport which was important as we got in very late. There was some miscommunication between Expedia and the hotel, but overall it didn't affect our stay. Our room had a couple of minor issues we reported on the way out. The resort itself has tons of amenities- easy walk to a coffee hut for breakfast and lots of fun things to do!

The resort was really nice but they definitely nickeled and dimed you out of everything. Luau was wayyyyy over priced and for what we pay to stay at the resort they should have a shuttle that picks you up from the airport and takes you. I also didn’t like the 120 dollar a day damage hold that’s just ridiculous you shouldn’t be charging anyone a fee for every day they are there! Other than that the resort was really nice and clean I loved my room it had two balcony’s and a comfortable bed! The views were nice too. The food wasn’t that great and the water stations to fill your bottles had warm water in them. This resort has the potential to be 5 stars but it’s not.