Hilton Waikoloa Village

Views are nice and lagoon and fun. The property had obviously been neglected however. Lots of trash around the grounds. Floors were dusty and dirty. Pool party at kohala pool was super loud. Limited dining with no overlapping hours. Room service menu was awful. May dining locations were closed during our trip as was the hours of restaurants (i.e. kpc is closed sunday and monday, and kona lounge is closed Tuesday and Wednesday). Will not be returning, the overall cost is not worth it.

Ease of check in, friendly stsff

This hotel is not for travelers like me. It’s a resort by the ocean, but has no beach. It’s so big and the buildings are so separate apart that there’s a train connecting everything. And the train takes over 10 minutes to arrive! Imagine waiting 10-15 min every time you decide to leave the hotel or even to get breakfast! This thing was built for you to stay put, which is nonsense in such an amazing island, with so much to do and explore. Honestly, you don’t want to go to Hawaii to stay in a Disney-like resort. Or maybe you do. To each one their own. I think it is just cheesy and lame.

Parking is expensive, $48 dollars a day. This is on top of a $48 dollar resort fee they charge for services that are standard and free at any other hotel. This place will nickle and dime you for every single service they have besides the

Worst Hilton I’ve ever seen.

This was an absolutely beautiful property! The only flaw was the lack of affordable dining options on site.

Restaurants could be open longer. The resort needs more handicapped friendly accessibility to ALL areas. A wonderful shout out to Eugene at check in. He has an extremely good and personable personality. I regret not being able to actually meet him, he met my daughter and she was extremely impressed by him as well. Thank you Eugene!

The property was beautiful, but the parking was a huge inconvenience. 1300 steps from our room to the parking lot, not fun when you had a long day adventuring and then you have to face the long walk back to the room. The tram they provide from the main lobby to the different hotels in the resort was often broken or you would have to wait 30 minutes because they only had 1 running at a time.

Plenty of things to do on and off the resort. Great experience.

Buildings and rooms are old and carpets and bedding feel dirty. Exterior pool areas, lawns and lagoon are excellent.