Holiday Inn Express Hotel & Suites Kerrville by IHG

The breakfast was the best I’ve ever had at a hotel. I would pay money for that. Staff super friendly, got our room cleaned early for us and let my kids swim in pool before room was even ready.

Pool dirty with a lot of green stuck on the sides and spots on floor.

I had a medical emergency and I was not planning on having to stay in a motel. But I found myself in Kerrville Texas and I needed a room badly. It was 104° out and I was in my truck with my service dog that works with me 24 /7 After doing my due diligence I found this Holiday Inn express Kerrville Texas and the website clearly states” pet friendly” When I arrived at the motel I was checked in and I was given room 202 when I ask him directions to the room because I wanted to take my dog out to go to the restroom the lady behind the counter said “oh no! we’re not pit friendly! you can’t have a dog in here!” And I replied “the website says that your pet friendly” she replied “I know I’m sorry but we’re not pet friendly“ basically acknowledging that the website is incorrect and this is their problem not my problem! Immediately demanded my money back! And because of my medical issues I was not very happy person at this point! By this time a second lady came to the front desk. It was clear that she was making eyes at the lady to make her shut her mouth about the website. At this point this lady started to interrogate me “what website did you go to” trying to make this my problem! And I needed the money to be put back on the card so I could go to another motel. And again the second lady said “ we have nothing to do with the card issue“ failing to take responsibility on the mistake that their company made! I live and work in the hill country and I will make sure that every single person I know is aware of how I was treated in my own community by the Holiday Inn express Kerrville Texas

AC does not blow cold sweating the entire time and they said all rooms would be like this at least 90° makes loud clanking sounds so even if you pass out from heat exhaustion, it wakes you up every 15 minutes would rather sleep in my truck and burn diesel then pay the $180 this thing cost him. This is pure criminal. and no human should withstand these conditions.

Great stay, clean.

Everything was fine, except ice machines did not work. Clerk got some ice off premises for guests. She was very helpful.

Clean, spacious, comfortable, and friendly staff

The staff couldn’t have been anymore welcoming. The staff at this location are definitely an asset. The location itself needs work and little more cleaning. The bathtub had rust and mold, as did the toilet seat. tried to tighten myself, but the hardware was completely rusted. May think about staying here again, after a renovation, but not until then. Will have to stay somewhere else for now

We spent one night here when visiting family. Our room was clean and very roomy. Breakfast had many selections. Service at check in was very friendly. The Texas shaped pool looked inviting- we plan to return when its warmer. Only complaint was the tub that didn't drain while showering.

We had a Standard suite with patio that faced the Texas Shaped pool. My husband and I enjoyed eating our breakfast on the patio while listening to the waterfall from the pool.