Best Western Galleria Inn & Suites

The room was clean and comfortable.

The A/C did not seem to remove much of the humidity from the air. The vending machines for snacks were almost completely empty. The ice machines were not functioning, and one had to go down to the front desk for ice. The business center did not have any equipment, it was an empty room.

Bom custo benefício, eles guardaram nossas malas depois do Checkout, deixaram fazer o check-in um pouco anrtes, tinha um café e chá de cortesia, ferro de passar e gelo na geladeira

Internet no quarto era muito instável, exatamente na poltrona ela não funcionava, o ambiente do quarto era um pouco pesado, pois as janelas não abrem, mas isso é padrão nos EUA

Very clean

N/a

Google review summary 4.0 818 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Priceline 2.9/10 · 905 reviews Tripadvisor 3.9/5 · 451 reviews Trip.com 3.8/5 · 104 reviews Reviews LESLIE HUTTON 1/5 a day ago on Google RACIALLY PROFILED AT 4 AM HUMILIATED EMBARRASSED DEGRADING 😡. So It’s 4 AM on Sunday Jan 11, 2026 and I’m checking out for my long drive home I asked the young man JOBANNY for a receipt. His response (I gotta check the room) I thought I …READ MORE Trip typeVacation · Solo Rooms1.0Service1.0Location1.0 RoomsDINGEY MUSTY STINKY Nearby activitiesNONE ITS IN THE HOOD SafetyBAD NEIGHBORHOOD WalkabilityNEVER LEAVE HERE WALKING ITS SCARY Food & drinksDidn’t get none not one day didn’t want the breakfast Noteworthy detailsBe prepared if your BLACK TO BE PROFILED

The room was big and comfortable. Front desk agents are were professional and friendly. The hotel is located into Galleria area close from the mall and city attractions.

The location.

They tried charging me $30 for two towels when my husband cut his self shaving but didn't realize it until he wiped his face. He only used one towel to wipe his face not 2 I don't mind paying $5 for a rough towel but I'm not paying $30 I do understand that a hotel can't eat the cost for every guest that does that, I spent 30 yrs as a district manager in hospitality. The general manager left me a very condescending voicemail I'm guessing because I called corporate. At least I called the hotel first.

It was a good location

The elevator was not working When we arrived. We had to take sour bags using the stairs. They loose the water for almost 2 days and we’re not able to shower. When the water came back, it was cold. No hot water for the next 2-3 days. They only clean the rooms every 2-3 days (this was not in the description) They give you towels if you ask for them, but one of the days they told us that they didn’t have anymore I found 3 cockroaches inside the room. Some medium and others small. So there is infestation. The place needs maintenance and more staff. Was over all a bad experience.

Friendly staff and location close to Galería.

Elevator was broken, place is needing some TLC.