Grand Palladium Punta Cana Resort & Spa - All Inclusive

Poor quality control on service, mediocre food quality, pool water too hot and only waist deep ( all pools on the property), difficult process to make restaurant reservations .

Great people. Nice accommodations and excursions, beautiful stay

Room were large and beautiful

Edwan is very helpful!

Edwin was amazing! Made the check in easy and quick! Highly recommend!

Nice place, quiet, we stayed at the loft very convenient with 2 teenagers. Nice room. we have to walk a lot, the golf carts don’t pick you up if you’re not a member,they completely ignored us and said it’s just for members, they have the other transportation but you have to wait a bit longer for them, the minibar in our room didn’t have water for 2 days we have to walked to the lobby to get a cup of water. I called so many times and asked for a bottle of water for my daughter she was taking medication. It took them a long time to bring it they brought it the day before we left. Ramon is AMAZING he took care of us in the pool near the lobby. Overall good place.

everyday the same food . quality and food did not taste good. Staff in the restraunt’s rude difficult to communicate 90 % of the staff did not speak english. Staff never acknowledged your present to order a drink . They will sit you in the buffet with no utensils will give you an attitude when you ask for them. There flys all over the food. The pool closes at 7 every night limited activities to do with teenagers after the pool is close.

Plenty of food options but none good at all. Internet worked for the most part. The transportation was ok as well. What made this stay so bad was the customer service. 99.9% of the time the staff were rude from the lobby staff to the host and server. You would say thank you and no respond. I had one server telling me to read the menu properly because what I was saying was not in the menu instead of helping me by seeing what I was reading from the menu. As it turned out when I went for the second time the other server told me that I was pronouncing it right. They were annoyed when my little cousin and his father didn’t understand Spanish. I saw eye rolling a few times even though I was their translator. I went to the lobby to buy excursions and kept getting different prices. We just decided to buy the excursions from Expedia. I do see myself going back to the Dominican Republic but not staying at this hotel.

Love it there