Homewood Suites by Hilton Southwind - Hacks Cross

So we came here for my son’s basketball tournament and had just finished a 10-hour drive, arriving around 2 a.m. We were exhausted and ready to go to bed, only to open the door to a room that was disgusting and clearly unclean. It didn’t look like anyone had even attempted to clean it. The furniture was old, the sofa cushions were ripped, and there were roaches in the drawers absolutely deplorable conditions. Hilton should be ashamed to have their name associated with something like this. I wish I could give it zero stars.

DO NOT STAY HERE. This is not a family or a business hotel in any way. I would give negative stars if I could. The hotel is beyond worn out. The room they gave me, 118, was full of mold and has some chemical cleaner in it and the hallway and everyone was coughing. Front desk rolled their eyes when I requested another room and location, but said they had no more rooms. From the short time there, it looks like the hotel is used by low income, unhoused, or migrants, as a means of a long term housing, as very large groups of people were entering or exiting the rooms at a time, very late at night.

Everything was 10 minutes away

Nothing

It smelled like weed, it was awful! We stayed here before, it was good, but this time was not good! We will not be staying here again!!

Entire staff was extremely polite and accommodating

Not a full roll or spare roll of tissue paper.l, no flatware in kitchen, carpet frayed and coming apart at seam between sitting area & kitchen, light out around vanity mirror above sink.

Place is filthy. Don’t walk, run! Carpets are fraying, seat covers are worn, stove burners are disgusting. Fixtures are coming off the walls, Majority of light bulbs don't work, grime along baseboards, I don’t believe anything has been wiped down or washed in years. Everything you touch is sticky. Ceiling fans covered in lint. Hilton should be ashamed and embarrassed to list this as one of their hotels. Worst one I’ve ever stayed at in my 30+ years of travel.

The hotel is in a nice location. The hotel was clean at first sight

Roaches!! My room was full of roaches. Thankfully the roaches weren’t in the bed that I know of. I definitely didn’t expect to see roaches for the enough of money I paid for my stay.