Captain Morgan's Retreat

Love the complementary gift and quick response for service

The pictures on Expedia and their site are VERY outdated. The resort exterior is super run down and underwhelming. You drive up and the first thing you see is the "casino" which is closed and dilapidated. We got there around 6:30 and the lobby was closed luckily a worker let us into our room. 1/2 the resort is going through renovation which was not mentioned so the main pool would not be a place you would want to hang out. The cabana we stayed in was nice- definitely dated but served the purpose. There was 4 of us and we were given 3 towels (we got more the next day) and there was nowhere to hang anything. We had bathroom towels all over the room. I am sure this place used to be amazing, but it has definitely lost a lot of its luster. We really didn't do anything there but sleep. There were two pools but we did not use either as they did not seem that clean. We got one cup of coffee for $5usd that was Kirkland brand but did not get any food so not sure quality there. We had stayed at the Belizan Shores last year and wished we would have moved but it was too much of a hassle. All of the staff that we talked to were great- friendly and attentive.

No acess to beach, wait staff were very friendly, however the delivery of food was extremely slow even when no one was there but you. We felt that the staff did their jobs very well.we stayed 10 days and enjoyed our stay and our villa looked just like the pictures.

The staff at this place make it so enjoyable. Service was great and the restaurant and chef were the best. We stayed in the original palapa’s / casitas and they have been redone nicely with local paintings, a nice couch and refrigerator.

Routinely ran out of pool towels

Good property outside the main town of San Pedro. The staff was excellent, and helped with what we needed. Would recommend.

Construction going on the property and the property next door. Lots of early morning noise. Advertising beach from property when it should was bayside. You don’t have access to beach. When eating in breakfast Restaurant lots of bees swarming us. Staff was dishonest in trying to work on our concerns.

This was my 3rd stay at Captain Morgan's & definitely my most disappointing. Pre-arrival, Alex was most helpful. However, once there the attention to guests went downhill. After being delayed a day due to weather, you would think the room would be ready upon arrival, but it was not. There was construction at the main pool area which was both noisy &unnerving. While construction is unavoidable, there was no advance notice or even any acknowledgement of it. The chef did not show up one morning until almost noon (we were informed he was out partying the night before), so there was no breakfast available. The safe in the room broke & started beeping incessantly. We asked for maintenance who could not fix it. They managed to stop the beeping, but then it went off in the middle of the night at 12:45AM with no one around to help. BUT the worst & most disconcerting part was when we rented a golf cart. They stated they had none available but 5 minutes later one magically appeared & we were sent on our way. The steering was tight but hey its a golf cart not a car. Soon after, we could barely steer at all & coasted into the gas station where the attendant, Mike, had to help us maneuver in. He informed us that it was completely broken axel & the front end was not even bolted on! We very cautiously made our way back to the resort. They then tried to replace the cart for us with one that had no brakes! An hour later a safe cart was delivered. Very disappointed and won't return

The property is under construction. Noise of the machines started around 7:00 AM. Hammer drills were used on the side of the building all day long. The construction materials and debris were stored just outside our door. The staff while friendly, were only able to give us two bath towels and 1 roll of toilet paper for out unit. When out, we had to go ask for more at the front desk. There was never any bottled water in the lobby for us to fill our water cups. It felt like the management was trying to account for every penny.