Captain Morgan's Retreat

We went during the down season- which in some regards was the absolute best bc we felt like we had the whole resort to ourselves! It was so quiet! We had the pool to ourselves, beach to ourselves. Amazing.

The atmosphere and location

Nice room

The internet and television was trash I could not use my phone while in my hotel room

Quiet, beds are comfortable at least for the luxury villa not sure about the other rooms, fully stocked kitchen supplies. This would be a great stay for big families and of planning to make meals. Staff were helpful and friendly.

Nothing to complain.

The distance from town, the jacuzi tub never worked and the bathroom door handle broke n wouldn't open.

We had dinner at the restaurant our first night and I know people that own condos here and I know the owner-however the Chef/Waiter at the restaurant CHARGED US DOUBLE for what should have been ONE SEAFODD PLATTER-there was not enough food for 2 people--we had 2 small lobster tail, one scoop of rice, one serving of vegetable and 8 SHRIMP. I live in Belmopan and this should have been $75 BZD not the $150 BZD were charged and I complained to the owner who said she would take care of it--however went to go check out today and NOPE THE CHARGES WERE ON OUR BILL ---honestly this kind of customer service that is not okay for anyone, especially for Belizean locals!! The picture is what I was charged $150 BZD--not worth it!!

Food and the service