This hotel was a hidden gem that I found through Armed Forces Vacation Club (AFVC). I booked our seven-day, six-night stay online and made sure I had my printout when I arrived. When we pulled up, I quickly noticed the beautiful landscape, sign, waterfall, and well-kept outside area, including the clean parking spaces. I parked outside the front door under the hooded area. When I opened the door, I was instantly amazed at the beautiful décor and low-lighting ambience. Mr. Nestor Orozco greeted us and was such a professional and polite person. He found us a room, but it was on I discovered this hotel through Armed Forces Vacation Club (AFVC), and it turned out to be a hidden gem. I booked our seven-day, six-night stay online and made sure to have my confirmation printout ready upon arrival. As we pulled up, I was immediately struck by the beautiful landscaping, the welcoming sign, the lovely waterfall, and the well-maintained outdoor area, including the clean parking spaces. I parked under the covered entrance.
Upon entering, I was amazed by the beautiful décor and the warm, low-light ambiance. Mr. Nestor Orozco greeted us with professionalism and courtesy. He initially assigned us a room on an upper level, but I mentioned that I had requested a first-floor room due to my circumstances. He promptly offered to check for availability. Within 10 to 15 minutes, he found us a first-floor room, provided a map of the property's layout, handed me a parking pass, and wished us a wonderful stay. The parking was free and conveniently located near our room.
When we entered our suite, we were delighted to find it immaculate. The pictures truly highlight its beauty, but I want to emphasize a few positive aspects.an upper level. I explained that before arriving, I requested a first-floor room due to my circumstances. He asked that I wait while he sees if he could accommodate our needs. Within 10-15 minutes, he had a first-floor room, explained where everything is located on the map, gave me a parking pass, and wished us a wonderful stay. Parking was free and conveniently located near our room. When we walked in, we were greeted by an immaculate suite. The pictures speak for themselves, yet I will highlight some positives.
As soon as I walked in, I noticed a bowl by the door where I had left the key, ensuring I never walked out without it. The fully stocked kitchen had everything we needed for cooking, perfect for our vegan and vegetarian diet. The clean and spacious spa tub, complete with a mirror on the wall, was a hit with my child (LOL). Additionally, there was dish soap, dishwasher tablets, and laundry supplies available. The living space featured a clean and comfortable couch, chairs, and beds adorned with lovely pillows. The bathroom provided a selection of Gilchrist & Soames products, including hand wash, body lotion, a skin care bar, shampoo, and conditioner. I particularly enjoyed the liquid eucalyptus and lavender body wash by 39 Degrees North during my shower, as it had a delightful aroma. I only used it on my hands since I have sensitive skin, and did not have any issues.
The two unused fireplaces would be a lovely touch for the colder months. We also appreciated the balcony with seating, which was perfect for our evening relaxation time.
**Outdoors**
Trash and recycling bins are conveniently located close to the living areas. We were fortunate to have ours right outside our door, which was a definite plus!
The main swimming pool was clean and relaxing. We usually visited as soon as it opened and stayed for 90 to 120 minutes. The weekends were busier than the weekdays, but on some days, we were lucky enough to have the pool to ourselves for the first 30 to 60 minutes. There are clean bathrooms located near the pool, several towel stands, plenty of seating areas, a splash pad, and two covered seating areas with TVs. Additionally, there is a bin with pool accessories, food bars, and an indoor gym nearby. By the main pool, there is also one of the whirlpool spas, which we chose not to use.
An ice cream bar near the main pool pleased my little ones, as it offered vanilla ice cream with sprinkles. The clerks at the ice cream bar were always polite and welcoming. I really appreciated their patience and kindness towards my child.
I’m not sure about the schedule, but I noticed that pool aerobics were offered on some days, which I thought was a nice touch. Unfortunately, since I was with my little ones, I wasn’t able to participate.
The playgrounds on the property are lovely, and we spent a couple of evenings at one. There are also grills located throughout the property.
I noticed some designated smoking areas, but I stayed far away from them due to my adverse reaction to secondhand smoke.
Overall, our stay was excellent, and I highly recommend this place. I plan to return in the future!
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