ibis London Wembley

I had 2 rooms booked with Ibis Wembley for a concert and a football match. Travelling down with my children from Newcastle for this. Been booked for at least 4 months then today out of the blue they cancel both booking (the booking are 9 days apart) leaving me trying to find another hotel when almost all of them are fully booked. No reason given, just cancelled and thats it. I've used Ibis multiple times but will never use them again as they cannot be trusted. Raging!!!

Please be aware when booking this hotel that they'll cancel on you at the last minute, especially when there's an event on at Wembley. They'll not respond as to why it was cancelled at such short notice, even though it was booked months in advance.

I really enjoyed my stay here. I was seeing a show at the Wembley OVO Arena, and this was the perfect location, right near Wembley Stadium train station, and an easy walk to the venue. My room was clean and comfortable with a stunning view over the city. I had to do some work whilst there too, and the WiFi in my room worked efficiently. The bed was so comfortable! I had a lovely night's sleep, and the room felt peaceful. I paid for breakfast, which was lovely, although the breakfast restaurant area was very busy, so you may need to consider the time you go. I also ate some dinner at the lobby restaurant, as I was back late, and the food was good, with a good selection of drinks at the bar. Staff were friendly and helpful. The hotel felt secure as you needed your keycard to be able to get in later at night. One of the lifts was not working when I was there, but I presume this was a temporary issue. Overall, I thought it was a great hotel in a great location, and I would definitely stay here again!

Cancelled our booking for Coldplay on 31 August. We paid what I thought over the odds at nearly 500 a night. Stay for long said the hotel is closed. It’s up on Trivago at the moment for 1244 per night for the night we booked. When I followed the booking process it took me to Say for longs website. Absolute scammers.

The hotel was great, clean and comfortable with great value food and drink. We stayed for the guns n roses concert at wembley. Two nights , the first on the day of the gig was over £200 but the next night was £77. The room was great with an awesome city view. Staff were great and all wore guns n roses t-shirts and all music playing was rock music. The four stars is because of the price for the night of the gig. Pretty good in all.

Disgraceful from Ibis & Accor. Made 2 night booking months ago for Oct 2025 to watch NFL Wembley. They just cancelled booking for "fire safety" reasons.

Nice

Cancelled our booking via email 4 days before our stay to see oasis! I understand now from reading other reviews it was due to safety reasons but when I called the hotel I wasn't given any meaningful help. I was just told I could be moved to Brentford which obviously wasn't an option or have a refund. No attempt to compensate us for this huge inconvenience. Ended up paying £333 for a Travelodge 15 minute walk away as literally everything else nearby was full. Ibis should offer all of us affected last weekend some sort of compensation. Maybe a voucher towards a future stay? The whole thing was extremely unprofessional. A hotel chain of this size should be better. Especially after charging the amount they did for the oasis gigs!

My room was cancelled on me less than 24 hours before I was due to stay there

Cancelled our booking at 9pm the night before we was due to stay. Couldn’t give us any information and then hung up on us. Still no refund….. Shame as very convenient for Wembley but can’t be trusted and overpriced. Make sure you pay by credit card as will need protection