The Westin Detroit Metropolitan Airport

Next to the airport… Convenient, clean

Everything was good

Review Title: $1,000 Stay… No Bottle of Water? As I usually do for early morning international flights (maybe no more though) I stayed two nights at the Westin Detroit Metropolitan Airport and spent about $1,000 total. Nice hotel, convenient location, but one change left me scratching my head. The complimentary bottle of water they used to leave in the room is gone. Are you kidding me? Instead, they now leave a glass carafe so you can fill it with tap water, which frankly tastes terrible. I’m guessing that carafe probably cost the hotel $10 (and likely disappears or get broken often), while the bottle of water they eliminated probably cost them pennies. It just feels cheap — and that’s not a great look for a hotel charging $500 a night. When you’re paying that kind of money, you shouldn’t be wondering why the hotel couldn’t even leave a bottle of water in the room. Small detail, big impression… and unfortunately not a good one.

the room was nice

The food is abysmal and so overpriced, the restaurant is understaffed. It was worse food than a Golden Corral but at five star prices.

The property was spotless and super well put together!

The sole aspect that I found unfavorable regarding the property pertains to the requirement of non-Bonvoy group members to incur additional charges for WiFi services, a practice that appears illogical to me.

I attempted to cancel my reservation (After booking a few hours before) at the Westin Detroit DTW after severe flight delays. When I called to cancel, I was told I wouldn't be charged. Despite that--and despite booking the room only a few hours earlier--the hotel charged me the full amount. As a Titanium Elite member with over 90 nights per year, I expected clearer communication and more consideration. The accounting team (STEPHEN and SHERINE - Didn't list their last name.. Weird, wonder why?) refused to refund the charge, citing mobile check-in (Which apparently activated automatically when I was literally running from Gate to Gate). Disappointing experience and a lack of support for loyal Marriott Guests. This is not good customer service, and expect better support and consideration for uncontrollable situations, regardless of Marriott status. I will carefully consider my hotel choices as I complete my travel in 2026 and in the future.

Location great, cancelled flight and we needed a place to sleep nearby. Very comfortable bed. Delicious breakfast.

We arrived at midnight and there was no food available, either in a restaurant or bar and no room service. It had been a very long day of travel with several delays and cancelled flights. We were so hungry when we finally checked in. It was also New Year Eve so we thought for sure the there would be some place to get food.