Thompson Washington D.C., by Hyatt

Excellent customer service from the front desk to the restaurant staff. The hotel offered all the needed amenities and a great location in the area. Jennifer at the front desk was friendly and made me feel welcome. Would visit again!

Best experience I’ve had at this hotel. I’ve stayed at least 30 times over the past 5 years and the team members were the best I’ve encountered over the 5 years. If you are looking for a beautiful hotel with excellent service stay here.

Excellent location! An easy walk to restaurants and shops. The Metro was less than a 10-minute walk away. Check-in was prompt and friendly. The property, including our guest room, was meticulously maintained.

After a less-than-great experience previously, I want to recognize Yabi for doing an excellent job. He was professional, courteous, and efficient, and completely turned things around. Service like this deserves to be acknowledged.

Will absolutely stay again when in DC. Jennifer at the front desk provided exceptional customer service. She was consistently friendly and resourceful. A clean and comfortable property in a great location.

Great atmosphere and room service! The breakfast turned out amazing and our server Lulu was so kind to us every morning, making sure we are taken care of and enjoyed the quality of food

Great room and location. There’s a restaurant downstairs where we had breakfast every day the food was great and our sever Lulu was incredible and very accommodating.

I've stayed here on multiple occasions and always have wonderful time. The rooms are clean, modern, and thoughtfully designed — comfortable without feeling sterile. Everyone was friendly and welcoming, and I especially want to thank Ryan, Darius, Efren, Dana, and Christine for making my last stay smooth and enjoyable. I’ll absolutely be staying here again and would highly recommend the Thompson to anyone visiting DC.

The room was clean and quiet but otherwise lacking. I emailed the morning of the day before my arrival to request hypoallergenic bedding. I hadn’t heard back so on the day of my arrival I called, but was placed on hold for 40 minutes before they hung up on me. I sent a follow up email in hopes someone would see it. When I arrived late in the evening,my room was obviously not defeathered. I went to the restaurant and requested that housekeeping address the bedding while I was out of the room. When I arrived back in the room, it had not been handled. Luckily, there was one foam pillow and the duvet insert was also poly fill. The bathroom door (pocket) was almost impossible to close and didn’t close all the way. The room was bare and didn’t have a desk or guest chair. The lighting was barely existent- 2 dim sconces at the bedside on pull-chains and 2 reading spot lights. No top sheet and the bottom sheet was a flat one, oversized and slipped around on the mattress protector. The mattress was super firm, and usually that is my preference, but this one had zero give and my sleep quality suffered. This one missed the mark for a higher-end hotel. I’ve stayed in many more similarly priced hotels in DC so I won’t be returning to the Thompson.

Absolutely beautiful hotel with equally amazing staff & service. Stayed here for a business trip, but I will definitely be returning for personal travels.