Top of the Gulf by Emerald View Resorts

Customer service was not good at all room was very nasty didn't even stay in it an when I asked for a refund they wanted to charge me for a cleaning even tho I didn't stay in the room

I will never again go to this "Hotel" Horrible they turned the air off. In FL in July!!! What the heck.Yes it was right on the beach but you had to go to another Hotel to register then go back because they forgot to give us the pass code to get into our room. The trash stunk up the hall ways. One of the elevators didn't work. I would rather stay a little bit away from the beach and not pay $221.00 a night when it should have only been 194.

The room wasn't clean, our refrigerator leaked. When it was time to check in it wasn't ready and we didn't get in for 30 mins after. I tried to call the front desk but no one ever returned my call. I would not recommend this hotel to anyone.

My stay would have been all excellent if at the time of booking the room my main question Was. Does it have a private balcony. And I was told yes. All rooms had private balconys and that was not the true. My room only had a window no balcony. So therefore I will choose another location to stay for any future visits. That was the main and only thing that I was looking forward to so without that my stay was not as enjoyable to

Absolutely the worst place I have ever stayed! Never again would I stay at a place like this. The "condo" was nothing more than a horrible room. What was advertised as luxurary is more like dirty ghetto. They couldn't even get my reservation right. I am fighting now for a refund.

checked in desk is 10 minutes drive from the hotel. room shake is missing other can look through the room while sleep. room very dirty and old. no tv, no cable, no internet. missing light bold room very dark. I called staff, no repair. HORRIBLE HOTEL, TRY IT AND FIND OUT YOURSELF.

The room smelled of cigarette smoke and was very run down towel bars if you touched feel off but the worst thing was the roaches I know we saw 15 in 2 days as soon as we got home everything had to be exterminated I told the lady at the front desk and she was like oh really needless to say we will never stay here again

accommodations were poor room was terrible for the price could have stayed some were much better. there was mold in bathroom ad room had strange odor. had to pay cleaning fee which was not included in original price paid almost $1000.00 for dump.

I reserved the room through Expedia at a special rate. I then went to check in and the room was not ready until almost an hour after check in time. I was also charged almost the same amount in fees as I paid for the rental. What should have been a stay costing around $350.00 wound up costing over $500.00. Upon arriving at the room there a few dead roaches on the floor, dirty coffee filter in coffee pot. The couches were so filthy and old we had to put a sheet over them to sit on. The blinds were old and missing several slats. The staff were notified about the lack of privacy on the window and only took photos. We had to drape a sheet over the open area to have privacy. I have never had a problem booking a room before but this was extremely disappointing and frustrating as well. The on site staff were very helpful and courteous. The couple running the pool site refreshment area were the best part of our stay. I have experience in property management and in my professional opinion this room was not tenant ready. The owner needs to take better care of their property.

The room was ok. Just not very clean. There was bugs so we had to take care of that. And when you walked bare foot your feet turned black. The people was nice and helpful. Good location and the pool area was nice.