Top of the Gulf by Emerald View Resorts

I would like to just start by saying how disappointed we were by it all. I am terribly embarrassed that I chose Travelocity and chose the "Top of the Gulf "Condo for my parents to stay at while we were all vacationing in Panama City Beach.I feel completely responsible. Having said that I would like to tell you about the stay. The first initial inconvenience was that the office to register was not near the condo it was about 30 min away with traffic that was difficult for my parents . I requested a non smoking double bed condo. The condo smelt of cigeratte smoke and there was ash trays in it ..my parents are non smokers! The room had one full size bed and a tiny pull out that I would not consider to be a full size. I specifically asked for two double beds and non smoking this was a big inconvenience on them and uncomfortable for them. They required two full size beds. When trying to call the "office" that proved difficult. So again my elderly parents had to drive all the way back to inform them of the room issues only to be told "they are only management and nothing can be done" I'm perplexed by that ...I thought "managements job was to help and solve problems with customers? I would like to add that a maintance man showed up later on mid week to put a new filter in and we assume it was due to the smoke smell in condo that was brought to their attention ,but were never told that it why? I did make a formal complaint with Travelocity . No response!

When I got there, I found out it was not a hotel but a condos which are rented out by several realtors. Since we were dropped off by the taxi from the airport, we were at a lost on how to check in. There just happened to be a realtor at the place at that time, but she could not check us in since the room we had was not one of their properties. She did allow me to use her phone and contact the realtor that had our room, which was 3 miles from there. I had to walk 3 miles there to sign the papers and pay the fees, then 3 miles back.There really needs a better way to check in!! So, if you book a room here you need to make sure how and where you check in first. Now, saying all the negative first, I will now say that the room was clean, with a kitchen, and we had a nice view. There is a laundry room on each floor and a family fast food just outside by the pool that sold bag ice. This made it great to fill the ice chest while heading to the beach which was just pass the family fast food restaurant.

First of all, we got there at 3 and didn't get out room until five. It was extremely outdated. The room stunk like rotten eggs and was filthy. The bathroom was SO tiny you could barely move. There was only one mirror in the entire room. Oh and there were ROACHES! Yes roaches!!! I will NEVER stay there again! I was very uncomfortable and hated that had my small children there.

when we got our first room it was terrible. none of the lights worked, and the smell was just terrible and the beds were a mess, and lets talk about the floor, it looked like they tore it up and never replaced it. just bad. oh and the tv, broken in the closet. so called the front desk and they moved us and it was much better. The beds were made up and actually bigger. It didnt have a smell to it like the previous. it was just all around nicer. only things i would have liked were more towels (they dont have a maid service we only had 4 towels for 3 days) and a balcony. but after the room change it was great. just wish they didnt have so many hidden fees.

The room, kitchen, and bathroom was overall clean. There was no onsite front desk people. If there were they were definitely hiding. The front desk was at another property. Check out time was at 10am (you have to use a code to get in and out of the room) it automatically locked us out at 9:45am while we were still getting our stuff out. It took 20 minutes to call around to figure out how we could unlock the door (hence I said no one is on property or at least no where to be found) finally got a hold of the front desk (which is at another property) they gave us a code and we got the rest of our thing. But it's not a bad condo to stay in. It was a very good price and very clean

I booked with expedia for a great price but when we got there we had to pay lots of hidden fees, like insurance for the room, cleaning fee and parking fee. Will never stay there again. Also our room 416 bathroom smelled like sewer the whole time we were there, the room was pretty clean but very out dated. Never again!

Perfect location. Great access to the beach and within walking distance to a lot of different places. Will definitely book with them next time we go down

No one at the front desk for check in. None of the #s posted on the office door work. No security / no parking monitor, even though they charge extra for it. We paid an extra $10/night for a bay view; we got a view of the parking lot. Outdated appliances. Dishwasher almost caught fire. DVD player, telephone, and hair dryer don't work. Mold on the ceilings and under stove and dishwasher. Fridge leaks. Beds are broken and mattresses are swaybacked - feels like they haven't been changed out in several years. chipped and cracked furniture.

Shocked to discover that there is no towel or bedding exchange daily but we dealt with it by purchasing new towels which added a little extra expense. We were informed that we had use of the laundry on other floors than the one that we were staying on. The bedding was worn and had some damage so I was concerned about that on my departure. Also the heating/cooling thermostat went dark and the unit stopped working; thankfully, the weather was mild and we endured comfortably without the system. The toilet was very low to the ground, and the seat was either mal-adjusted or broken. All these things were reported to a parking attendant as the "office" was closed on our day of departure. The office was for the most part unattended and/or closed the entire stay except for several hours on a couple of days. I had to make several trips to "finalize" my registration. The fees charged were more that I was informed they would be by $55.00. Hotels.com representative promised to refund $30.00 to me but I have not received that yet. Would I repeat this stay again? No.

It was great. I had fun. Only complaint was there wasn't a 24 hr desk service but overall it was great...looking forward to the next trip