Top of the Gulf by Emerald View Resorts

The room I booked was incorrect when we got there. I asked for a 2 double beds and got 1 double bed and a pullout sofa. When we pulled the sofa out there was a sign do not use broken. Well we got it to work because i didn't want my children sleeping on the floor. The next day we moved to the correct room. That room was updated and better than the first one. Only 2 problems we had with this room was the shower leaking and the a/c unit didn't work properly.

The only negative thing I have to say is they don't have enough carts to take your stuff back out to the car for everyone when it comes time to check out. We ended up making several trips back and forth just to check out. Other than that our stay was perfect. I'll be back!

The entire room smelled of sewage, mildew, and mold. There was no remote for the TV. The blinds were broken and had gaps, providing no privacy. Especially at night, when we had a lamp on but it was dark outside, you could easily see straight into the room from the parking lot (see pictures). I contacted Vacasa, who got the property manager to come over. He brought a remote, which he programmed for us, but said Sorry, nothing can be done about the smell. They all smell a little like a basement, he said. He gave us three beach towels as a consolation, said they would contact Expedia about a possible credit, and I never heard another word. There were only 2 rolls of TP to last a family of four six days. The only garbage bag provided was the one in the can. I spent my own money on bags, toilet paper, and air fresheners. This was a terrible rental and a horrible experience.

try to get registered upon arrival was a nightmare. told we had to drive miles down the road to a different motel to get room number code. there we were sent across the street to another motel for information. when called motel.com they gave us a different room code. The motel said message box full can not take calls.

TERRIBLE!! Over $150 in hidden fees, and we're advised it would be $109 to cancel. Check in was hassle, security had to give us directions to Grand Panama to check in. One of the elevators doors had fallen in, instead of repairing it they put a bookshelf in front of it to block it off. Over 2 hours later, got to our room and immediately left. Room was gross. There was a pot in the oven, a beer can and tobacco spit cup beside the bed. The toilet seat did not even FIT the toilet. The bed felt like it was a wooden pallet. Smelled horrible!!! Sheets looked like they were 150+ years old. 1930s tv on a leaning shelf. "Beach view" was over 4 blocks away. I've stayed in "roach motels" better than this!!!

the hotel receptionist was extremely helpful, it was my husbands first time in Florida and I haven't been since 1997, we had a very wonderful memory in Panama City Beach 2015, we will see you again beautiful beach. We definitely are telling everyone we know how great the stay was at Top of the Gulf.

I wouldn't stay here again we were there for 3 nights and never got housekeeping even after we were forced to pay an additional 150.00 at check in that included housekeeping and a damage fee that was nonrefundable!

Lots of hidden fees and rules everywhere room was old and outdated.

got the had to pay extra fees, sheets were not change from guest before, sand in bed... Paying extra 160. I'm not very happy, plus our room was supposed to be ready when we got there, it was not until 3pm... I was told it would be when we arrived about 10am-10:30am. I'm never booking with Expedia ever again. One other thing mold in bathroom roof

We needed to wash our towels ourselves. There was no housekeeping. A $150.00 charge was tacked on at the check in for checkout room cleaning. Security was Great though. the pool was super clean and the beach was great!