Top of the Gulf by Emerald View Resorts

This will be the last time we stay in Panama City Beach. This was the worst experience I have ever had on vacation. For starters we were suppose to check in at 4:00 pm. We went to the hotel and they sent us to the management office. There we were told our room was not ready. Go to dinner and wander around for awhile and they would call us when it was ready. We had left Tennessee at 7:00 am and were tired and just wanted to relax but we left and ate and shopped some. We never got a phone call so we went back to the management office and they kept trying to call the condo office to check if it was ready but no one would answer the phone. At 9:00 pm they told us to just go to the room and if it wasn't cleaned to call them back. The room was not what we booked for starters. We asked for 2 double beds and got 1 bed and a pull out couch that was very uncomfortable and had 1 sheet and no pillows with it. We had 3 towels to share between 4 people. When we asked for more towels we were told that you only get one towel and you have to wash them. The laundry room we had to share with the 1st and 2nd floor and there were only 2 washers and 1 dryer. The 2nd dryer was broken the whole time. We complained to the hotel staff and were told they couldn't help us to call the management office. When we called the management office they didn't answer the phone and we couldn't leave a message because the mail box was full.(Probably full of complaints.)

No DVD player as told. Had a gym that was a empty room and no game room as told. DVD player did not work. My party was ready to leave early.

I booked this hotel despite bad reviews. First I didn't get any confirmation email with the correct address where to check in. We arrived at the hotel and spend about an hour trying to figure out where to check in. Finally somebody gave us the number of the front desk. The front desk is located in a different hotel where we needed to drive:(Second the front desk receptionist gave us absolutely different additional fees from what Expedia sent me in its confirmation email. So I had to pay extra fees what I didn't expected! Also, I wanted to check out earlier and receptionist in the front desk told me before I was checking in that it will be possible to cancel my last 4th night if I call to Expedia but actually Expedia couldn't cancel it because the hotel management didn't give their authorization. Why would she told me this?? She gave me incorrect information. The bottom line is that the beginning of my trip was spoiled! I spent hours calling to Expedia and hours on worthless conversations with management of the hotel.

Not the best place we have stayed, nor the absolute worst. The only reason we booked this room was because it was a really good deal. We arrived around 4 in the morning and had to check in at another location, not our condo. It took us over 30 minutes to find because it had no markings. Once we arrived we noticed that one of the elevators was broken. The door was hanging off the elevator and the only thing blocking it from people entering it was a book shelf. Our condo itself (316) had to be one of the nicer ones there. It had a great set up and nice view. We had no cable the 2 nights we were there and no WIFI. We paid $171 for two nights. On our second day we got a call saying that we hadn't checked in, nor paid our balance...Which was false because we booked through hotels.com and was never informed of any other fees. Whenever I went down to the office the guy said I had to pay a cleaning fee of $150....Which had I known that like the other hotels listed..I would have stayed at a much nicer place. The only thing I would recommend about this condo is that they have a bar/to go food by the food and the two owners are absolutely awesome. The made the best food and drinks and weren't over priced.

This is barely an acceptable accommodation for spring break. Its close to Club LaVela and party spots on the beach, however there wasn't much going on inside the "resort". The blinds in the room don't really keep out the sunlight in the morning, so don't expect to sleep in. For your own health and safety please don't open the compartment under the stove...