Hotel Playa Mazatlan

The hotel is nice. There’s just a few things that really got under my skin. We got there early and we all know check in is at 3 pm. We had to go so they can check in our luggage and we could wonder around. The gentleman told us to come back around 1 and see if the room is ready. We come back at one and they scold us about coming early and check in was at 3. Jacuzzi was closed about 40 min early and the guard said he closed at 8 when reception says 9? We got charged for a towel that we didn’t return and we left by the pool. We didn’t get charged for what a new one would cost we got charged for what 2-3 would cost. We were two parties we got all inclusive and the other party got regular. They were brining in bed from outside and we were ordering drinks and when we went to get food the first time. They served something I didn’t like. Since I didn’t want to throw it away I asked if someone would want it. (They didn’t have all inclusive). We got scolded again, I guess maybe that one might have been my mistake BUT he also blamed the one that was brining outside beer saying she was consuming from their open bar. You do get what you pay for. Transportation, and any other attendant was great! Reception, security, management, not so great. I wouldn’t come here again

Felt safe at all times

7

Always a pleasure to return to this old treasure. Though getting a bit ‘tired’ the property is in a great location and is very relaxed. Lots of families with children. A bit noisy.

Friendly staff all-around, including at the front desk, housekeeping, buffet breakfast, and security. Definitely would recommend.

This resort was gorgeous. Be sure to explore the pool areas thoroughly! There are a few hidden gems within the "grutas". We only experienced the breakfast buffet but it was fresh and tasty with a beautiful view of the beach! We will definitely stay here again!

All staff we’re attentive

It needs remodeling

Food was good, staff was friendly, facility is clean. Not all pools are heated. Hot tubs are not that hot. Beach is not quiet or relaxing with all the loud band battles and vendors coming up to sell trinkets.

Love love this hotel. Very clean, the food options amazing, the shows super entertaining and beautiful. The amenities super. Will definitely come back