Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG

Good service

The pillows

Pool nice room cozy

The unaccompanied minors under 7 running around until well after midnight staff or parents didn’t seem to care it was loud

Great place to stay. The website states free breakfast which is not the case. Wonderful breakfast buffet, $16.95 per person. Well worth it, I was just expecting complementary. Will be staying here next time I’m in town.

Bathroom wall splattered with muddy water or food? Not sure. Coffee maker broken. Bed was great. Lots of screaming children noise coming from room below….I was on 4th floor. Screaming began before 8:00 am on a Saturday and continued off and on for 2 hours. News flash to management: people don’t buy dove body wash because they love it…. They purchase this soap because it’s inexpensive and generally on sale at Walmart. Try calling Cisco for a line on soaps for commercial enterprises. Carpets are gross and this is not something you can explain away with an AI generated response signed off on by “Hotel Staff”. I have stayed at this location hundreds of times over the last 30 years. Our family held our mother’s funeral luncheon here. Even during the hotel refurbishment a few years ago the hotel was operating better than it is today. I had a business meeting to attend Saturday and I’ve gotten in very late so needed assistance with a cart being brought up to the room for my luggage. I called the front desk and I was met with a snotty, rude young individual who informed me that while they could call maintenance to request assistance, the carts were in the lobby just waiting for me if I needed one. This hotel claims itself to be a full service hotel it is not. Secondly, in the past 30 years when I have stayed at this hotel, I have never been told to get my own cart. I would if I had the time, but in this instance, I didn’t have the time to play Holiday Inn bellhop. I think the real issue is that in the last couple years they have hired a couple of people to run this hotel that don’t appear to have the best interest of the patrons of this hotel at heart. No hats off to Mohammed and no heads off to Nastasia…… apologies if I didn’t get that name right I’m not using AI. I would recommend to all hotel chains that somebody buy this hotel out from underneath the international hotel group and turn it into a full service hotel. I think it would be very happy with the results as long as it’s under new management.