Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG

Great stay, comfy beds and friendly staff!

Номер був біля ліфта. Дуже шумно.

Our horrible time there started at check-in when we found out at the desk, by the very rude manager, that our virtual card we booked our room with was not good for the $100 deposit. Nowhere does it say anything about that. That was our only means of cash & he wouldn't budge. We were there to attend an event in downtown Crystal Lake & had to get ready. We spent 1-1/2 hours calling people trying to get $100 to put on a physical card just to get into our cramped room that had none of the amenities it described. We were almost late for our event for how long they made us wait just for the physical card we were never told about, including the confirmation & where it states there will be a $100 deposit. We arrived back & the whole lobby was completely full with pre-teen girls that I assume were there for a sporting event. They were throwing beach balls & running & screaming. They were unsupervised & the staff was doing nothing about it. It took approximately 15 minutes to get on the elevator because both were filled with kids pressing buttons for every floor. We got to our room & wanted to have dinner only to find out our card on file (virtual card) could not be used there or at the bar. Again, nowhere does it state these things anywhere involved with the Holiday Inn. We had to order Doordash who do accept virtual cards so we could eat & had to wait, yet again, for an elevator to go down to the lobby for 2 bottles of water. There were none in our room. The fridge was not plugged in. There was no menu for the restaurant or the hours of it or the bar. When we called the front desk, they weren't even sure. We finally settled in to forget the night & the kids were running in the halls & pounding on the doors. Is this what a Holiday Inn provided for $180 a night? It was horrible & a joke. I'd like compensation of some sort & we still have not gotten our deposit back & our stay was 04/10/26. I'd like something done asap!

The room was wonderful , clean and comfortable. What we really enjoyed was the restaurant. There was an amazing waitress there whose name is Lynette. We have traveled all over the world but I want to say Lynette was the kindest, most helpful, most outgoing person we have ever had wait on us. We ate at the IHG restaurant every morning and there was Lynette’s smiling face. She always knew our order and everytime we looked up she was nearby asking if we needed anything else. She took the time to talk to us and made us feel like we were family staying at her home. That makes a big difference when choosing a place to spend the night and eat. This was a big holiday weekend and was very busy and I could see she was treating everyone there just as nice especially the children. Holiday Inn mgmnt you should be very proud of Lynette and how she represents your business. Thank you, Jim and Donna Bierd