Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG

As usual, the workers here are polite and top-notch. Mats a at the front and Annie at the bar are amazing. My issue is the hotel itself and some updated policies. As usual, one elevator is broken, leaving just one. The floors in the hallways are dirty every morning and littered with salt and grime. The new policy of no DoorDash delivery to the room is frustrating. I see no safety ‘risk’ as claimed since anyone off the street can simply enter the building and elevators as it is. Can’t simply eat your DoorDash meal at a table in the lobby, must order from the overpriced restaurant. The workout room has much to be desired. At least there were towels and wipes. Could spend maybe $300 for yoga mats and a few simple items to make it complete. Treadmills need service. Will likely book again since options are limited in the area.

It was easy to drive in, and the free parking made everything go more smoothly. I didn't have to worry about safety or circle around. After a short check-in process, I was in my room in a matter of minutes.

The common areas and guest rooms in particular felt like they had recently been renovated. Everything appeared tidy and well-kept. I always notice right away that the bathroom was well-stocked with clean towels and bright.

The hotel is old but the rooms are clean and comfortable.

The elevators didn’t work - at least one elevator was out of service during our stay. Also, the non-smoking policy didn’t mean much since guests smoked freely right next to the main entrance.

Room was good, the pool was nice and the staff were all really nice and helpful

My only complaint was only 1 working elevator. No other complaints.