Microtel Inn & Suites by Wyndham Ponchatoula/Hammond

If I could give it a negative 5 stars I would. A stench of cigarette smoke hit me as soon as I opened the door despite the no smoking signs everywhere. I reported the smell to the owner and front desk person and they were very nonchalant about my complaint. The room and bathroom was dirty and the backing on curtains was torn. There was no microwave, refrigerator, iron or ironing board available. I had planned to stay overnight for an event. I changed for the event and immediately checked out. This place should be closed permanently!

Room was cramped and needed maintenance. Area is great for dogs and good morning walk

It is an older property and in serious need of updating however it is clean. No air conditioning in the elevator or upstairs hallway. Room cooled ok.

I really didn’t like too much there since the pool wasn’t open to swim for children with me and some of the cleaning people didn’t show up for work and rooms not ready, just not a good place to stay. I thought I was going to get a refund like the gentleman said at the hotel but didn’t so I won’t stay at a hotel like this again.

Hotel needs to be renovated.

It could use a good cleaning inside & out. First room was dirty & moldy. Mgr did get us another room. (4th one we viewed that wasn’t dirty & moldy.) We discovered AC wasn’t cooling when we got back from dinner. It was late so my hubby took cover off AC filthy so he cleaned the best he could & it cooled room off nicely. I wasn’t expecting a 5 star room just a clean one. We stayed here last Oct & Nov & it was a nice clean little hotel. It has really gone downhill since then. Which is sad. Hope they put a little elbow grease into it.

When we walked in the room our 2 year old found a dirty used condom next to the bed. There was also A nasty stain on the sheets. We didn’t even stay.

I’m sorry but the rooms are very outdated, I thought I was getting good quality but when I got there all the walls was nasty, the desk was falling apart and the room had a mildew smell with no carpet in it. The lady and man was so nice but she said the smell must was from cleaning the carpet I said there is no carpet in my room. So she moved me to another room and it was a little better but still out dated. They need an upgrade on them.

The owner’s idea of a clean room is much different than ours. Just because housekeeping went through doesn’t mean the work was done to any degree of excellence. A few observations include stained sheets, clumps of body hair behind the bathroom door, dirty microwave and sink, and a strong smell of chemicals and mildew. We couldn’t even stay one night. Disappointed the pool was out of service and looked as if it had been for a long time. This hotel has good reviews… unless you search by recent (which we didn’t) where many recent guests comment about cleanliness and deferred maintenance.

Zz