Grand Universe Lucca, Autograph Collection

Central Location and the hall

Room size, bar and restaurant. Staff availability

Breakfast was more than adequate and the location was superb.

The lobby being used for tour groups to assemble.

Great view from our room. Room was spacious and liked the minimalist design. Staff was very kind and welcoming

Some construction work was going on one morning which woke us up at 7am

The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.

Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see

No hot water in the shower. IT on room TV, room tablet and on the hotel website useless. Did not provide information on the hotel restaurant and it menu.

Very well located. Classy decor.

Some of the facilities are rather dated. Rooms are too small and furnishing is not well thought out when it comes to usage.