Grand Universe Lucca, Autograph Collection

The location is great and the staff was super friendly and competent! Will come back!

I liked absolutely everything about the property. The elegance of the old building has been kept, but it has been updated in an extremely stylish and comfortable way. Location is also tiptop.

Nothing

Lovely small hotel in a great location in Lucca. We picked Lucca as a visit spot bc there was a Marriott there (we were traveling on points) and BOY are we glad we did. Not only was the hotel great but we just fell in love with the town itself. But the hotel...modern and bright with a lively staff, it served as a wonderful refreshing spot for us to use as we explored Lucca. The rooms were quite small. But they were clean and modern and had everything we would need to be comfortable. Breakfast offered either a small buffet or menu service with healthy bountiful options. Prices were delightfully low at the hotel restaurant. Don't miss the opportunity to borrow bikes from the hotel to ride around the top of the wall. It was a highlight of our whole trip. Seeing Lucca from "above" while in the shade and among Lucca's locals with their children, dogs or families, enjoying their circular circumferential park. Note that bikes are only offered until 6pm which is when the heat finally breaks and you WANT to go back outside (that was a bummer).

Great place to stop for lunch with light bites and great choice of drinks. Service was excellent too! We had the meat and cheese platter plus smoked salmon with crème fraiche. Strawberry cheesecake and coffees rounded off a lovely lunch sitting in the sunshine.

The room was at most a 200 euro room not the 500 I paid. There was frequently a smell of sewage in the corridor outside the room. When I complained about the size of the room I was told it was not the smallest in that class of room. The city view promised was of an alley with overflowing rubbish bins.

Getting ready for my dream wedding in Grand Universe in Lucca was a breathtaking experience. Not only is the place stunning, the staff made me feel super comfortable on my special day. They always were on their best interest to assist me and my guests. I will definetly recommend to anyone that is visiting Lucca to stay at Grand Universe Lucca!