Embassy Suites St Augustine Beach Oceanfront Resort

Great location if you want a long flat beach to walk. The hotel was clean and workers such as Janet made an extra effort to meet all our needs. Great breakfast too! Can't wait to go back.

Pool was heated, loved the view of the ocean from the pool . Everything was clean and well maintained. Breakfast was included and had many options

We love this resort. It was our fourth year staying here for spring break. The service is amazing and both the Cantina and Hook and Reel have excellent food and service. A special shout out is due to Tory, Hunter, Katie, Analiza, and McKenna!

Ultimately I would not stay here again. The entire hotel, including the hallways and rooms, reeks of chlorine. I did notice the housekeeping leaving piles of pool towels on the hallway floor today so I guess that explains that a bit. It’s noticeable when entering the room. The hotel is billed as a resort and has a corresponding fee. However it doesn’t have the services other Hilton resorts have. There are beach chairs and umbrellas with service 8-5 but they are sit up chairs not loungers. Other Hilton resorts will bring food to you on the beach. They do have a poolside food option and they also have poolside cabanas but not beach cabanas. No additional resort services such as spa. The pool is not as luxury as other Hilton resorts I have stayed at with infinity oceanfront pools for example. The biggest thing you should know is that it feels one step away from Great Wolf Lodge. Kids roaming in packs everywhere. Parents not supervising. The hotel makes an E shape facing the pool and you need to be on the outside top or bottom of the E unless you want to hear kids screaming past 9:30 pm every night. I am including pictures of my “partial ocean view” room which was on the outside top of the E (odd low 200s). It’s apparently a turtle preserve. The full ocean view rooms appear to be on the edges of the E ends and are oversized corner rooms. The balcony chairs did not recline or have padding. The breakfast met standards for Embassy suites. It is 7-10ish. Multiple hot options and fresh cut fruit. Happy hour was good but always a line. Shower has a metal plate in it so it sounds like Beethoven when washing your hair lol. The outdoor fire pit areas were delightful. This location is top notch but like I said because of the permeating pool smell and kid packs roaming I would not stay again. Room was clean (other than chlorine smell and coffee?? stain on boxspring..) and pest free. Suite layout was good. Bathroom is between living room and bedroom. Balcony off bedroom. Did not receive housekeeping service one day. Staff was polite.

This was our 5th staying at the hotel for my kids school Spring Break. We had loved this hotel for the consistent experience and family friendly atmosphere. Unfortunately this stay missed the mark. Common areas are showing signs of disrepair. The pool heater clearly was either not working or was set far too low. When I messaged through the app asking what the temperature was supposed to be set at and reporting the issue, I was just told it was on. When checking in our room was not ready at checkin and when I asked an ETA was not given one. I had groceries delivered 15 mins after check in that needed refrigerator and when I asked if they could take them and refrigerate was directed towards valet who only offered to place them in their luggage room. Hotel Manager ended up giving us a gift card to their restaurant as a make up which was nice but staff whom I dealt with prior did little to make the situation right. Cushions and furniture on their formerly wonderful patio area was heavily worn and in need of replacing. Turf areas had trash on them that wasn’t cleaned daily. Breakfast was great and consistent with other Embassy Suites experiences. You now need towel cards for the pool area which made me feel like I was at a Holiday Inn. After 5 years of visiting we would need to see significant recommitment to maintaining the property before returning. I really hope they can improve this property because it was a gem.