Quality Inn Amarillo West near Medical Center

The price was great. An average hotel with older style amenities. Staff friendly. Young students (staff) who have been asked to run the hotel. Quiet one night stay. Breakfast was simple, muffin, coffee, waffle, juice.

Staff were useless, didn’t answer phone, couldn’t help with simple requests for standard supplies - towel, hair dryer. -10/10… don’t recommend

Low quality hotel was some Roaches and a spider we killed uncomfortable mattress

I guess ultimately you get what you pay for. Very worn rooms from bed frames damaged to ceiling paint peeling. Carpets stained and bathroom dirty.

the TV did not have cable attached. the AC was noisy. the carpet was dirty

The actual staff was great. The room left much to be desired when it came to looks (walls have torn wallpaper exposing large cracks and the ceiling looked like it had water damage). Bathroom was dingy and the fan didn't work. The light flickered with a big slasher film vibe, which we actually enjoyed. There was a bed, and it had clean sheets. There were pillows, and they did what they needed to. We checked in at like 2am and they were open. Front desk staff was incredibly polite and quick, making check in in my semi-conscious state almost effortless. Breakfast was solid for being free. Would stay again.

The rooms are not what are posted on the pictures, room had a dirty smell,bed looked a mess and broken. Carpets looked like they have not been cleaned in years

This is the worst stay I ever had! Was in the hospital a week and thought to stay a couple nights and rest. First no remote control tried calling front desk and phone cord broken on both ends. Heldnit together and called front desk never got an answer. Went to the front desk and that lady was nice she went and took the remote control then realized there was no cable box period in box that room. Moving on i laid down and started itching, got up and saw there were bed bugs all over and had bit me 😔. I called front desk this was about 1 or 2 AM again no answer. Went to front desk and the girl just moved us rooms because getting a refund was not an option at the moment. New room was better and i feel like the room we received was a last rest room room 121. They moved us but being sick we didn't want to stay any longer there and left. I rook pictures and have sent them to lodge a complaint. DON'T STAY AT THIS HOTEL! Expedia needs to remove them from list sad that a hotel like this is even located around the hospitals there.

The night clerk was information and kind. She did a good job.

Nothing positive.