Quality Inn Amarillo West near Medical Center

The worst the room was filthy they changed us that room we woke up at 2am being bit by bed bugs they changed us again this room someone had pooped in the shower.

Very convenient

It was the worst place I have stayed. Rooms are old and falling apart. Our bathroom door wouldn’t close, A/C wasn’t working, and the TV didn’t get any reception. We had to go buy an HDMI cable to connect our computer. We were moved to a different room that was slightly better but TV still didnt work. Anyway, we were only there for one night thank goodness. Oh, and they charged me $75 up front in case damages are made in this place thats already falling apart. No where does it say anything about this charge. I wish i would have taken pictures but we were only there one night.

The lobby seemed to be fairly updated. The room however was not in good condition. There was a spot in the ceiling that had big cracks from a leak and pieces of drywall hanging. The door was dragging on the door jam so bad that I had to hit it with my shoulder to open it. The shower head was leaking and the tub was stained pretty bad. There was not one single tv station that could be watched due to no cable service. The bed was decently comfortable just really squeaky.

Expedia pictures for this property are not accurate. I got there and noticed the rooms have an outside entrance. Once I walked in my room it was noticeably dirty. Areas where they didn’t vacuum, door and areas surrounding the door frame where dirty, bed side table had not been wiped down either. Mold around the fire alarm, bathtub not in a condition to step in barefoot, pillows with stains and looked like someone’s pillows that were left behind. And to top it off, the room door did not close all the way and can be easily opened by someone walking by. I ended up calling Expedia within an hour of checking in, after a 10 hour drive arriving to this was very frustrating. Left at midnight because it was a place where I knew I could not leave my belongings while I went out during the day.

They were helpful getting us in to downstairs room because my husband is disable si i was happy about that. Every was ok except we had no cable in the room therefore. Was disappointed that they said they couldnt do anything about it and offered no discount i was there for 2 dayssaid they just get poor connections. But the tv in the lobby worked just fine.

The property needs a face lift. Employees need training on how to greet guests. The first night the employee was short and unfriendly. Put me in a room that door knob was broken and curtains torn. Forgot to change room number in computer and strangers walked into my room the second day.

No

Receptionist provided me with a dirty and not available room. She apologized for the confusion but still a bad experience.

Check in took 30 minutes. I had to wait while someone was called in to assist. The initials rooms were in bad condition. Both rooms had to changed. The secuity chain was broken, the door was difficult to close, plaster was off the walls, spiders were in the tub, the shower head was broken, mold in the bath room, no hot water in the shower,TVs did not work.