Marriott's Waiohai Beach Club

This is the worst Marriott I have ever stayed in in my life! It is old, stale, and not representative of the brand. The cabinets smell and look like something from the late 1970's. Also, can you not swim at the beach? The alleged beachfront is full of lava rocks, precluding you from swimming. As beach people, we could not swim in the water, a gross misrepresentation of what we were told. When we arrived, the front staff did not say as much as Aloha - no leis, no welcoming spirit. If I never see HI again, it will be fine with me. I am extremely disappointed in the quality of what I paid for and the lack of swimming. We hung out at the Westin - at least they had a view and friendly staff. Checked out 2 nights early.

Updated review: Yes this Marriott is old and stale, but since they moved us to a new room we are having a good experience. The property grounds are beautiful on a gorgeous beach with a great walking path. What you should know: If you are not an owner at this resort you will most likely get a bad room - especially if you did a timeshare exchange. Many of the rooms face a parking lot and are just a big disappointment. The rooms in general are in desperate need of refurbishment - the bathrooms and kitchens especially. Other Marriott timeshares have been renovated and feel much more modern and high end than this property. In this resort, the rooms are stuck back in the last century still and need a big reboot. My experience was that the actual rooms are in worse shape than the photos online.

The island of Kaua’i, smaller than the city of Phoenix, and with just as much traffic…but what a beautiful island it is! My wife and I stayed as guests of her sister and bro-in-law (owners) and were treated no different. This Marriott location is, by all accounts, is living away from home, but with an outstanding waterfront! Having a full kitchen in our “room” allowed us to eat the healthy foods we’re accustom to and at our time. Just like at home. Getting the groceries…well. That’s a logistical issue in itself. A COSTCO and other shopping is on the way from the airport is in the very congested area of Lihue. It’s best to stop in coming from the airport and stock up for your stay so to avoid the (sometimes) hour-long drive from the resort. The resort does have food at the beach bar ($$) and housekeeping is available when we asked for it. Our requests were quickly answered. This resort is a timeshare! It caters to the paying owners. The low, advertised $493/night rate is for the “island view” rooms which the resort opens to non-owners. The rate the owners pay comes out to be more than double! This Marriott resort has limitations and restrictions and we expect that going in. The flip-side to that is the place is b-e-a-utiful and we made the best of it! I took more than 400 photos and videos of our stay just to bring it all back to the desert. Mahalo.

Avoid this property at all cost! When we checked in we were told because we were not actual Waiohai owners, nor elite high status Marriott Bonvoy members that we would be given an “island view” room. Our “island view” was a view of the parking lot and a construction dump pile. Let’s be clear, we paid the exact same amount as all other guests staying there that week. We did not receive any kind of discounted rate for our dump view room. Other disappointments included: NO housekeeping service for our entire 8 day stay. NO food service available before 11 am, we were told to “buy groceries”and use our kitchen. NO ice maker available to guests (our freezer ice maker barely worked)—Ice is rationed by the front desk at 1 serving per room per day. Balcony overlooking the dump pile was flanked by 2 active wasp nests making it unsafe to use. Glass shower door was so coated in limescale you could barely see through it. Mattress was so old there was a high center point and deep troughs on either side. This is a bare bones, DIY hotel vacation. Do yourself a favor and stay next door at either the Grand Hyatt or Sheraton. At those resorts you will be guaranteed room type before check in and will receive the services you expect at any halfway decent resort.

This is timeshare property and they double booked and cancelled on us just a few hours before check-in time on the day. We almost got stranded on the island with no place to stay. There was no help given. The practice is almost criminal.

Mediocre atmosphere and accommodations. Poor customer service, lots of better options. We paid extra for an “ocean view” and when we showed up we had a view of a parking lot. They offered no reimbursement, not even a phone call. The resort is nothing special and hosts an overcrowded pool and beach area. Would Not recommend and will be staying away from anything with the name Marriott attached to it

Like anything, this place is really a mix of 1 and 5 star features. It is an "owner's resort", not a true Marriott hotel. You're staying in someone's timeshare. Our condo was nice enough 1970's vintage, but the kitchen sink water faucet leaked below. The pools and beach etc are nice. What really is a shame here, is the staff has an attitude you seem to find often on Kauai. They seem to not care much about customer service, and that's just too bad for you. The older Asian lady at the front desk was rude. Same for the Asian lady running the over priced convenience shop. Any help you run into just seems uninterested. By the time our week ended we were glad to be going home.

DO NOT STAY HERE IF YOU ARE PAYING!!! Please make sure you understand this is a timeshare of Marriott, and not a normal Marriott hotel. I had a terrible experience, I purchased a room via the Bonvoy app with Titanium status, and was put in the “hotel section” which is fine for me, I understand it’s a “owners” resort. But the hotel portion is extremely run down, old, smells like mildew. The owners side is nice! If you are staying as a Bonvoy or paid guest, DO NOT STAY HERE.

Perfekte Lage, direkt am Strand, genügend Strandliegen mit toller Aussicht. Anlage und Pool schön gestaltet. Schöne Pflegeprodukte

Veraltete Einrichtung, modriger Geruch, kein Balkon obwohl in der Zimmerbeschreibung angegeben. Parkgebühr.