Hyatt Place Keystone - Dillon

Everything was very clean and beautiful. I didn’t care for the pillows (they flattened out as the night went on). The mattress was comfortable. I was impressed with the room size and views.

No AC in the unit I stayed in. Asked the front desk, and they said someone would be up, but no one ever came. Called down to the front desk and there was no answer.

AC was making too much noise, not able to sleep in the night. I tried calling the help desk but the phone of the room was not working. I did complained whike check out i paid so much and was not even able to sleep peacefully. I should get my money back, not worth. Expedia please escalate this issue.

Upon check-in the desk staff were not friendly. They did not approach the desk until we had been standing there. They were sitting in chairs toward the back and did not think we needed anything. Upon going into the room we went to open the shade and it fell of and hit me in the head. We went to the phone to call down to the desk and the phone did not work. When my husband went down stairs to notify about the shade and phone they claimed they had no one to fix the shade and the phone was probably out due to a lighting strike earlier that day. The safe would not open they had no one to come fix it? When taking a shower the body wash was empty and so was the shampoo. They did not provide any wash rags and only one hand towel. In the area around the small trash can and by the fridge it smelled like vomit. All in all it wasn't a very nice place to stay, we will not recommend to anyone and we won't go back.

Service was good, hallways, front desk and room are beat up

Leave this one alone unless you get a super rate. The hotel is tired bordering on shabby. Bedding was okay; towels threadbare, furniture stained and worn. They are also very understaffed - our simple problems were not solved (broken coffeemaker, empty soap pumper in shower.) There was no hot water for a full day of our stay. No explanation or compensation, just a chilly wakeup. Desk clerk seemed indifferent and had no ETA. The breakfast buffet is scant - few items served and shortages of what was on offer. Ex-the breadbasket had only heels from the loaves; just 2 shriveled oranges in the fruit basket. We wound up buying some fruit at grocery. No one was on hand to clean the tables, both days we had to wash one down to be able to sit. If you just need a place to flop after mountain activities, this will do. But if you are expecting a resort with amenities commensurate with the rates, look somewhere else. We won't be back.

Lovely suite with vies or mountains and beaver ponds. It was a very comfortable stay. As usual, excellent breakfast and ample parking.

Although hotel had AC, it was not on when we arrived and therefore was not able to cool the room completely, it was also incredibly loud. Staff was friendly if you could find them. Breakfast to be served at 630am was just being set up at 7am.

Nice rooms.

Poor breakfast Poor staff Only 2-3 tables at the terrasse and at the saloon. I guess it is better during High skiing season!

The hotel was great overall. We were disappointed in the bar/grill hours. The website listed hours 6am-12am which was not the case. We were hoping it be open because the dining options in the area are limited.