Marriott's Ko Olina Beach Club

It is clean

Room keys did not work for half a day. Not very good restaurants on the site.

We love the Ko Olina area and have stayed at the other two resorts. Our experience at the Marriott Beach Club was really disappointing. I've been a Marriott Bonvoy member for well over 20 years and have been in the Platinum tier for a few years and stayed at some of their most luxurious and beautiful properties around the world. This property is well below the Fairfield Inn tier. The rooms are outdated and have nasty carpets. Also, the housekeeping service is not what you would expect at a regular hotel under the Marriott family of brands. They only provide a "daily tidy" service which is a joke. They do not vacuum the room or clean the countertops or change the sheets. They simply make the bed and replenish the towels. Only two people clean and service an entire tower with 16 floors. Our room was not serviced the first day and after complaining they gave us a time slot and then came earlier than expected and made us feel like it was our fault. We did speak to the housekeeping supervisor and on the last day they did a "full cleaning" which is what I expected we were paying for from day one of our stay. The property location is great but the rooms and service leave a lot to be desired. The pools are horribly overcrowded even in off-season months. Onsite restaurants are average and I didn't expect much from them anyway. Ko Olina has beautiful, man-made lagoons and are really safe and enjoyable. The Marriott provides overpriced cabana or lounge chairs umbrellas for an extra fee which is not worth the price. We were offered a free cabana rental for our housekeeping experience which we declined because it was not a serious offer to make things right. Overall, this resort does not offer the value for what they charge. We paid more for a room at this property than what we did for the newly renovated Sheraton Waikiki but got less than 10% of the service or value. My recommendation is to save your money and stay at the Four Seasons which is worth every penny. We will never come back to the Marriott Beach Club and will actively discourage all our friends from staying here.

This is our 3rd time at Ko Olina (over 15 years) this is a beautiful property! Rooms are great, staff was great, property is beautiful and immaculate. My kids love the activities (especially water slide races and bingo). Food was fine, expected more for the price, but many options nearby, this is a wonderful place for easy relaxing luxury vacation!

Beautiful location and very well maintained.

No real area to be on the beach on the ocean. Just at the lagoon that often had lots of seaweed or something floating on top. Best pool area was also closed 5 of the 9 nights we stayed there .

Ocean front view. Good beds. Kids loved the pool.

The check in process is always long and drawn out. I hate it. It seems you could be a great deal more efficient and consolidate the procedures. Then a day later we get a call to come get discount coupons at a welcome desk. We skipped it. Just include it all at check in!!!

We typically stay at a hotel on Oahu but decided to try something different and stay at one of these villas. We own one of these that’s a Westin so I guess I expected something a bit nicer. Marriott is not Westin level. They THINK they are, but they’re not. Anyway, this resort is a 3 star. The grounds are beautiful and the food is pretty decent. The rooms are 3 star. They’re shabby and not the most up to date or comfortable. I definitely thought it would be nicer for the price! But what you’re paying for is space I guess? Wouldn’t stay here again. I think our usual hotel is much nicer and the cost probably works out the same - even for two rooms.

This hotel is worth the visit alone for the gardens and ocean walk. So very beautiful. The rooms are nicely appointed and have special kitchen equipment different than other beach club rooms such as tea sets and rice cookers. Rooms have recently been renovated and redecorated, Less tropical more modern and stream lined. Pools are great for the water exercise class they offer and a high point. The new fitness instructors are a big step up!! But nothing beats swimming in the lagoon! With the new sunscreen laws they have cleaned up and have active sea life. If atmosphere matters this is the place for you beauty abounds along with the aloha spirit.