Marriott's Ko Olina Beach Club

I booked a 90-minute deep tissue massage for September 6, 2025, from 3:30–5:00 p.m. I had called the evening before after seeing a sign in the Moana elevator, and spoke with Jacozmine (spelling?) who was wonderful—friendly, efficient, and thoughtful in recommending I book a room massage for privacy and minimal outside noise. I arrived 15 minutes early, completed the paperwork, and was greeted by my massage therapist (unfortunately, I didn’t catch her name). She was attentive and asked which areas I wanted to focus on. I mentioned my shoulders, upper and lower back, calves, and feet. The first 45 minutes—while I was face down—were outstanding. She applied excellent pressure and attention to detail on my back, followed by thorough work on my calves. It was easily some of the best back work I’ve ever had. However, once I flipped over, the flow seemed to lose momentum. There were a few pauses, and she spent nearly 10 minutes circling back to my head and temples multiple times. While relaxing, it felt repetitive and not what I had requested. Despite being so close to my ankles and calves, she never massaged my feet beyond a brief warm towel rub. Since I had specifically asked for footwork, this was disappointing. The overall experience was still very good, especially the first half, and worth noting that the therapist clearly has skill. For a $260, 90-minute service, though, I expected a more consistent session start to finish. I’m rating this 3 stars—the first 45 minutes were phenomenal, but the second half lacked direction and missed key areas I had requested. v/r, Dr. Ken King

We actually belong to the Marriott vacation club and go to Ko Olina every other year in the Spring/Summer season. We absolutely LOVE this place! We have owned several Marriott vacation weeks in the past but have sold all of them except this one because it is so wonderful. The staff is mostly gracious, friendly and accommodating. The facility is beautiful and well-maintained. My only complaint is that they could use more quick service food options especially for later in the evening and in the early morning. In the morning, if you haven't bought food for your room, there is only 2 options for breakfast and lunch. One is very expensive (Longhi's) and Longboards gets crowded quickly. After an evening swim, walk on the beach or hotel event, sometimes you want a snack but the only option is the market/gift shop that is kind of small, has very limited options and gets very crowded. Longboards is the only restaurant and it closes pretty early, then there is nothing open but the gift shop as above mentioned. Their take-out food is also lacking in taste and quality. We walked down to Disney's Aulani Hotel many evenings to grab pizza, Dole whip, cupcake, etc. Marriott is missing out on this audience by not having any good quick service options for the hundreds of people who want a fresh tasty snack after 8PM. More food options would be my only suggestion since the 4 resorts in the area are spread out a bit and if you cannot walk the distance, you're out of luck.

We had the pleasure of meeting Eddie Jose, the Safety and Security Officer at the Marriott Ko Olina Beach Club, and were so impressed with him. He was incredibly respectful and professional, and we noticed how diligently he was managing the loungers around the pool. Thanks to his effort and attention, every family had a fair chance to enjoy them, which made the poolside experience so much better for everyone. Beyond that, Eddie was approachable and a joy to chat with, our conversation with him was a highlight of our stay. It’s clear he takes pride in his work, and his dedication truly reflects the level of care and service that makes Marriott stand out.

good morning The room next door is noisy The hotel refrigerator was broken and there was no water, so it was a bit dreary.

Marriott Ko’olina is a wonderful place to stay. I have stayed here many times and always prefer to come back rather than stay in Waikiki. Everything about this place is wonderful!

Rooms are fairly dated. Very similar to a Best Western. Definitely paying for the aminties and proximity to the beach which were fantastic. Just don't expect much out of the room it self for the price.

It is a beautiful resort. The food options not so much. We went to a 90 minute meeting where they tried to "sell' us timeshare ownership in the resort for our family". The interest rate was over 13% & we 'could buy for as little as $344 per month for 15 years. They never gave us the bottom line tho. $67K plus when it is finally paid off!! It was a big NO for us.

Horrible customer service. Management especially. Female and male management staff standing talking to the left of the front desk. I asked them for assistance they both pushed me away did not help me at all. Didn’t try to find out what I needed offered no assistance nor kindness. Definitely no sense of Aloha.

This is our favorite place to vacation! We've been owners here since 2007 and visit just about every other year. I've never written a review and thought it was time that I did. We would never visit Oahu if we had to stay on the over crowded , tourist trap of Waikiki beach. The Ko'Olina area is quiet and peaceful - even with the Disney property down the way from the Marriott timeshare. As others have mentioned, the grounds are beautiful and well maintained. I love that I can pick up steaks at Costco with a good bottle of wine, and cook dinner on the grills conveniently placed throughout the resorts and have dinner on our patio, listening to our fave music, while we watch perfect sunsets night after night. I've never had a problem getting a direct ocean view room - even though I purchase the room with vacation points instead of using the 2 bedroom oceanview room that we own. Typically it's just me and hubby, so I don't need 2 bedrooms. The trick is to book early. I book at least a year in advance, and our requests are always granted. I wish everyone the perfect vacations that we've experienced at Marriott's Vacation Club Ko'Olina.

Fantastic