Residence Inn by Marriott Buffalo Galleria Mall

Unclean Terrible sheets in the sofa bed Horrible mattresses

Very clean and hospitalized The breakfast could be better.

Very subpar from what you expect from a Marriott-branded hotel. The rooms are outdated, the bed is sinking in, and the pull-out bed (for the kid) looked like it hadn’t been unfolded in decades. The wallpaper is peeling out in the bathroom, and there is water dripping from the ceiling in the hallway. Within our 1 night stay we found 2 earwigs crawling in the living room. The soundproofing is nonexistent (baby next to our room cried all night). I’ve stayed in motels in better shape. The staff is friendly and very attentive, so absolutely none of my complaints are directed at them. This hotel should just not be part of the Marriott brand.

For an extended stay this is the place. It's like staying in a small apartment with partitined rooms. This where I stay when I'm in the area for business.

All good that’s why I keep going back

Great facility and people

First of all the low rating is not because of the staff. They were fantastic. The condition of the hotel rooms were terrible. Worst hide a beds ever. Very uncomfortable to sit on. One bed frame looked like a cat scratched it. The vanity drawers had exposed screws to fix it. The door security latch was broken. Just very aged, abused, and seemed like the ownership group didn’t care. I would not stay here again.